Last year I had a horrific experience buying pellets online with another company. I was very reluctant to try another online wood pellet vendor us since your company had a Billboard in my neighborhood, I decided to try again. After logging into your website, I had some questions about the variety of available wood pellets and wound up Live Chatting with Joy. I was impressed with Joy's knowledgeable, professional and personable customer service. The way she has handled my order through its various stages has been met with the kind of excellent quality and outstanding customer service I rarely see these days. My experience with PelletSales.com has been extraordinary in every way because of the way my order was handled by Joy, and you can count on my repeat business next year."
Anonymous, Worcester MA
Spectacular! Fantastic! Above and beyond ordinary "good business" practices! I always spoke to a person, who was courteous and helpful. My order and delivery were quickly processed. You live by your slogan: pellet fuel made easy – indeed. THANK YOU!!!"
Anonymous, Framingham MA
Fantastic efficiency & service! Love the personal touch & courtesy of all staff. They were so accommodating & cheerful. The driver was prompt and helpful. Don't see this professional attitude much these days. We'll order again. Thanks!"
Anonymous, Candia NH
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