Are you happy with your Woodpellets.com experience? Tell a friend! You can get $25 in credit added to your account every time you successfully refer a new customer!
Once your friend’s first order is delivered, your Woodpellets.com account will automatically be credited $25. So, if you’re happy with our service, our products and our convenient delivery…share the pellet love!
Much like with any fuel purchase – buying your wood pellets or wood bricks for the heating season can be a significant expense. The Woodpellets.com Flex Savings Plan was created to make saving up for that large order easier. Here’s how it works:
Full plan details, frequently asked questions and terms/conditions can be found here. Questions? Call 1-800-PELLETS to learn more!
For years we’ve been reminding our customers that it’s safe to store your wood pellets outside, as long as you secure a sturdy tarp over them. We’ve heard concerns about sun damage, tarp shape, edges flying up, difficulty with accessing pellets, among others.
Read >> How to Store Your Wood Pellets Outside
We have heard your concerns and we have designed a solution available exclusively from Woodpellets.com! These sturdy tarps are made to fit perfectly over your wood pellets as they’re delivered on pallets. Plus, one side has a very convenient strip of velcro to make opening up and closing a breeze.
Available in a 50” height for 1-ton skids and a 72” height for a 1.5 ton skid, each protective tarp is 49 inches in length and width, with a white outside and black underside. The 8×8 woven material is rated for 1 year of UV protection to help with protection from the elements.
These brand new covers were created with our customers’ needs in mind – so we feel confident they’ll help you better protect your precious Woodpellets.com fuel.
Order your wood pellet tarp online or call 1-800-735-5387 to speak to a representative!
Although over one million homes in the United States use wood pellet fuel as a heating source, there are still many frequent questions and misconceptions about heating with wood pellets. Below, we have compiled a list of the most common inquiries we hear from both new and existing pellet users.
How Many Bags of Pellets Should I Buy?
The amount of pellets you can expect to burn through in a heating season depends on the quality of the wood pellets and the efficiency of the stove – among other things. However, one bag of quality pellets will commonly provide a full day of good, steady heat.
The average residential wood pellet customer in the Northeast uses 150-200 bags of wood pellets throughout the entire heating season. There are 50 bags in one ton of pellets, so that’s 3-4 tons.
There are many different brands and styles of wood pellet stoves – so the best way to start learning about your particular stove is to read the entire manual. If you’re a new pellet stove owner, or have switched to a different model – it could take some trial and error to learn the right process for your home.
You might be surprised to learn that many common issues pellet burners face with their stoves can be solved with making some adjustments. Again – start to troubleshoot and learn by reading your manual! It has the best stove-specific advice on operation, maintenance, recommendations and best practices.
Take a look at our quick cheat sheet below to review the pellet stove problems we hear about the most.
|Poor burn quality
||Clean your stove according to your manufacturer’s recommendations, or schedule a professional stove cleaning and inspection.
||Burning on ‘low’
||Adjust heat setting to medium or medium/high.
||Clean all vents, check and repair/replace all gaskets, adjust damper or airflow setting.
||Adjust air-to-pellet ratio by increasing air flow.
|Lazy or small flame
||Adjust air-to-pellet ratio by increasing air flow and/or decreasing feed rate.
|Low heat output
||Adjust air-to-pellet ratio by increasing air flow and/or increasing feed rate.
|Sparks flying / embers in the ash pot
||Adjust air-to-pellet ratio by decreasing air flow and/or decreasing feed rate.
|Whole, charred pellets left in the burn pot
||Adjust air-to-pellet ratio by decreasing air flow and/or decreasing feed rate.
|Auger jamming / stove shutting down
||Drop bags on the floor – this can break long pellets into a manageable length.
|Excessive ash build up / whole, charred pellets in burn pot
||Reduce feed rate.
As you can see, many burn issues are directly related to your stove’s airflow. If you have reviewed your owner’s manual to make the proper settings adjustments, but you’re still experiencing problems…you might have a leak. Wood pellet stoves operate through a system of air intake and exhaust, and the exhaust fan sucks air out through the burn pot to cause combustion of the pellets. It’s important to inspect your venting setup to see if it’s properly sealed, but it’s more likely the leak is through your door gasket.
It’s simple to test the door seal efficiency with a dollar bill. While holding on to one end of the bill, insert the other side into the door, and shut it. Pull out the dollar while the door is still shut, and note the resistance. You shouldn’t be able to remove the bill without a good amount of resistance. Repeat this method all around your door to check the full effectiveness of your gasket.
If you ordered your wood pellets from Woodpellets.com and you find damage to the actual wood pellets – call 1-800-PELLETS within 30 days of delivery to speak with a Quality Assurance Representative. All Woodpellets.com Quality Certified fuels are backed by a Physical Quality Guarantee, which is valid for 30 days after the delivery date.
Questions? Call 1-800-735-5387 to Speak to the Experts at Woodpellets.com!
Many folks don’t have space in their homes, sheds or garages for bulky pallets of pellet fuel. For years we’ve been reminding our customers that it’s safe to store your wood pellets outside, as long as you secure a sturdy tarp over them.
Read >> How to Store Your Wood Pellets Outdoors
Read >> The Basics of Proper Wood Pellet Storage
But what if the tarp isn’t properly treated to keep the sun from damaging the inner layers of plastic? Or what if the tarp’s shape doesn’t fully cover the pallet of pellets? Will the edges of the tarp fly up and expose your fuel to the elements? Won’t it be difficult to access the pellets if I properly secure the tarp?
We have heard your concerns and we have designed a solution, which will be exclusively available from Woodpellets.com! These sturdy UV-treated tarps are made to fit perfectly over your wood pellets as they’re delivered on pallets. Plus, one side has a very convenient strip of velcro to make opening up the tarp to access your fuel a breeze.
The entire Woodpellets.com team is very excited to announce these special pallet covers will be available soon – in both 1.5 ton and 1 ton sizes!
In the early 1970’s, Romeo Jr. and Maggie Pimpare moved to Sanford Maine with their three young children and started a car repair business. The business eventually expanded into manufacturing custom made portable buildings, and when wood pellet stoves were added to the shop for sale in 1997, D&J Home & Hearth was born.
In 2015 Wayne, Wendy & Randy bought the thriving business from their parents. Today the company is a leading distributer of Harman, Ecochoice, Vermont Casting, DutchWest, Majestic pellet, wood, gas stoves, inserts and fireplaces.
In order to offer expert wood pellet customer service along with the convenience of ordering premium wood pellets online, D&J has recently partnered with Woodpellets.com.
Now any wood pellet stove owner within D&J Home & Hearth’s pellet delivery service area can now place an order through Woodpellets.com online or by calling 1-800-PELLETS.
Woodpellets.com is excited to partner with a family-run business that values customer service as much as we do!
It was 1965 when Vern Ziegler established the Ziegler Lumber Company after building hundreds of homes in the Inland Northwest as a general contractor.
Using his vast experience in residential construction, Mr. Ziegler pioneered the do-it-yourself concept with his first store in Spokane Washington. Having been called “Ziggy” much of his life, Vern’s company soon became well known as “Ziggy’s.”
His goal at that time was the same as it is today – to offer the customer the highest quality merchandise at contractor prices, along with excellent service and good advice for the homeowner to do his own projects.
In order to offer expert wood pellet customer service along with the convenience of ordering premium wood pellets online, Ziggy’s recently partnered with Woodpellets.com. Now any wood pellet stove owner within Ziggy’s pellet delivery service area can now place an order through Woodpellets.com online or by calling 1-800-PELLETS.
We’re proud to be working with Ziggy’s and are thrilled to expand our services to the Northwest!
Our customers never cease to amaze us. Take a look at some of our favorite entries we received as part of our recent pallet DIY challenge:
Do you have any wood pallet upcycle ideas to share? Check out our Facebook or Twitter page to send a photo!
The Woodpellets.com team came back with family and friends for another CHaD Battle of the Badges game in Manchester New Hampshire to fundraise for the Children’s Hospital at Dartmouth-Hitchcock.
Each year, a team of local NH police officers take on a team of local firefighters in a battle of “Good vs. Good”, and this year’s event raised over $136,000! We are very proud to have several firefighters on our Woodpellets.com delivery team, and we were thrilled to cheer them on while supporting such a great cause.
To learn more about the incredible work of CHaD, and to see how you can get involved, visit https://www.chadkids.org/donate