What to Expect When You’re Expecting (The Wood Pellet Delivery Version)

There’s a lot to know about wood pellets, especially if you’re expecting a home delivery. We’re here to cover some basics, and if you still have questions, we’ve got experts to answer! 

Delivery Details

At Woodpellets.com, we offer garage delivery, which includes skids delivered into your garage. A garage delivery includes the extra step of using a pallet jack to pick up the skids from where the forklift placed them. Then they are carefully transported to your desired garage location.

For all deliveries, the truck parks in the street, not your driveway. A forklift removes your skids from the truck to deliver at your specified drop off location in your driveway or garage.

To see how a standard driveway delivery works, watch our video of one here.

Skid Size

A pallet of stacked wood pellet bags (referred to as a skid) is available in the 1 ton size and includes a 48” x 40” pallet. A 1-ton skid holds 50 forty-pound pellet bags and is about four feet tall. 

If you’re having wood pellets delivered to your home for the first time, or you are storing them in a new location, we highly recommend measuring the space before delivery to ensure they will fit.

Normal Pellet and Packaging Characteristics

Your wood pellets will have a woody scent and include bag vents and some condensation.

Woodpellets.com

Bag vents are rows of very small holes that are a necessary part of the bagging process. They allow airflow throughout the pellets and protect from moisture, as there can be a tiny amount of leftover warmth from the manufacturing process at the time of bagging.

The vents also prevent bags from popping and breaking while being moved and stacked. If there are large, random holes, these are not vents and should be patched immediately.

If you find damage that has affected the actual wood pellets, call 1-800-PELLETS within 30 days of delivery to speak with a Quality Assurance representative. All Woodpellets.com Quality Certified fuels are backed by a Physical Quality Guarantee, valid for 30 days after the delivery date.

Your skids will arrive wrapped with a protective shroud, which should also be inspected upon delivery. If you notice condensation within the protective layers, that is perfectly fine. Sometimes certain weather conditions can cause this moisture. It will not affect pellet quality.

The pellets have a woody scent, which varies based on the type of pellet purchased. This clean, natural scent is due to the 100% wood fiber makeup of the pellets, which have no binders or additives.

Abnormal Packaging Characteristics

Shroud Tears: Minor tears happen occasionally, but a quick and easy fix is to patch with duct tape to prevent water from leaking in. If there is major damage to the protective plastic, check to see if there has been any damage to the pellets, and call us immediately if you find any. 

Bulging Bags: This may indicate water damage. Cut open a bag, and if you see clumps of pellets or sawdust, please give us a call. To learn more, check out this blog post on what happens when water gets to pellets.

Bag Holes: If you see large or irregular holes in the bag that are different than the bag vents, patch them with duct tape to prevent water intrusion. Check to see if there has been damage from the holes and call us if there is.

Questions? Call 1-800-PELLETS to speak to an expert!

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