1. Read the manual that came with your stove. According to Jason Tardiff of J&L Chimney Works in NH, this is the number one thing stove technicians wish customers would take seriously. He explains; “Most of the time, the answer to the problem lies in the pages of their owner’s manual.” From proper stove maintenance, to best practices and warranty information – the manual is packed with model-specific information, and it’s very often overlooked.
2. Don’t be so quick to blame the pellets. If your stove isn’t igniting, if you have a weak flame, or your pellets won’t stay lit, the fuel shouldn’t be your first thought. When was the last time you had your stove professionally cleaned? If you do it yourself, are you really getting to all the parts that need attention? Your pellet stove works off of pressurized air which is drawn from the exhaust. Have you cleaned all those passages? Is your exhaust clear of debris? Jason describes his years of discoveries: “The exhaust pulls in anything that’s in the air – so pet hair, dander, dust and lint are constantly sucked in. And as far as the auger goes, items left on the stove can fall and work their way in. I’ve found spoons and G.I Joes crammed in there.”
Although over one million homes in the United States use wood pellet fuel as a heating source, there are still many frequent questions and misconceptions about heating with wood pellets. Below, we have compiled a list of the most common inquiries we hear from both new and existing pellet users.
How Many Bags of Pellets Should I Buy?
The amount of pellets you can expect to burn through in a heating season depends on the quality of the wood pellets and the efficiency of the stove – among other things. However, one bag of quality pellets will commonly provide a full day of good, steady heat.
The average residential wood pellet customer in the Northeast uses 150-200 bags of wood pellets throughout the entire heating season. There are 50 bags in one ton of pellets, so that’s 3-4 tons.
In the early 1970’s, Romeo Jr. and Maggie Pimpare moved to Sanford Maine with their three young children and started a car repair business. The business eventually expanded into manufacturing custom made portable buildings, and when wood pellet stoves were added to the shop for sale in 1997, D&J Home & Hearth was born.
In 2015 Wayne, Wendy & Randy bought the thriving business from their parents. Today the company is a leading distributer of Harman, Ecochoice, Vermont Casting, DutchWest, Majestic pellet, wood, gas stoves, inserts and fireplaces.
In order to offer expert wood pellet customer service along with the convenience of ordering premium wood pellets online, D&J has recently partnered with Woodpellets.com.
Now any wood pellet stove owner within D&J Home & Hearth’s pellet delivery service area can now place an order through Woodpellets.com online or by calling 1-800-PELLETS.
Woodpellets.com is excited to partner with a family-run business that values customer service as much as we do!
It was 1965 when Vern Ziegler established the Ziegler Lumber Company after building hundreds of homes in the Inland Northwest as a general contractor.
Using his vast experience in residential construction, Mr. Ziegler pioneered the do-it-yourself concept with his first store in Spokane Washington. Having been called “Ziggy” much of his life, Vern’s company soon became well known as “Ziggy’s.”
His goal at that time was the same as it is today – to offer the customer the highest quality merchandise at contractor prices, along with excellent service and good advice for the homeowner to do his own projects.
In order to offer expert wood pellet customer service along with the convenience of ordering premium wood pellets online, Ziggy’s recently partnered with Woodpellets.com. Now any wood pellet stove owner within Ziggy’s pellet delivery service area can now place an order through Woodpellets.com online or by calling 1-800-PELLETS.
We’re proud to be working with Ziggy’s and are thrilled to expand our services to the Northwest!
In order to understand buying patterns and current perceptions of pellet heating system buyers, the Quebec Wood Export Bureau (QWEB) is conducting a market study we encourage you to participate in.
Anyone that completes the survey by August 16, 2019 will be entered to win $450 of wood pellet fuel plus delivery!
All participant information will be held in the strictest confidence and will not be shared for any reason other than in the event of a prize win.
Terms and conditions to participate in the drawing of $450 worth of wood pellets (including cost of delivery): ✓ Drawing participation conditions: participants must be 21 years old or more, be a resident of the United States, eligible to take the poll, he must complete the poll questionnaire, submit it online along with his contact information (Name. home address, phone number and email address). Only one person per household may participate in the drawing. No purchase necessary. ✓ Date and time limits: August 16, 2019, at midnight (Eastern Daylight Time). ✓ Prize allocation method description: each completed questionnaire files online is numbered. A number will be selected randomly allowing to identify the winning questionnaire and thus the winner. John Arsenault, Manager of the Quebec Wood Export Bureau (QWEB), will make the drawing along with a witness. ✓ Prize description: $450 worth of wood pellets, in bags, including delivery, will be delivered to the winner’s home address. ✓ Location, date and time of the prize winner: at the offices of the Quebec Wood Export Bureau (QWEB), located at 979 Ave de Bourgogne, suite 540, Quebec (QC) G1W 2L4, Canada on August 30, 2019 at noon (EDT). ✓ Means of communication with prize winner: by telephone. ✓ Date and time limit for prize delivery to a winner: October 30, 2019 at midnight (EDT). ✓ Location of winner results: the name of the winner will be posted on the Quebec Wood Export Bureau site at (www.quebecwoodexport.com). ✓ In case it is impossible to reach the winner: if it proves to be impossible to reach the winner by phone, by email or by regular mail, a second questionnaire number will be randomly drawn after October 30, 2019. It will take at most one month to contact the second winner and deliver the prize.
As a company in the business of selling wood pellets year round – we are always watching supply/demand fluctuations through the seasons. While it’s scary to think of another wood pellet shortage, it’s impossible to ignore the increasingly tight supply of pellets at the moment.
While demand continued to rise through the 2018-19′ heating season due to increased pellet stove sales and high oil prices, the supply took some serious hits leaving the pellet market in a delicate, vulnerable state.
Aside from the fairly recent series of catastrophic mill fires that crippled production, inventory building has been seriously hindered by weather. Last year’s winter stretched far into spring, which depleted much of the inventory normally built up over the summer. Plus, the extremely wet fall months and bitterly cold November led to historically low levels of raw material and finished product.
While we want to avoid causing a panic – we also want to be honest with our customers about what we’re seeing. For those who remember the winter of 2014, pellet shortages can occur very quickly and without much warning. However, right now the warning signs are glaring. For example, most mills currently have about 20 percent of the inventory as they had last year at this time – and even last year was tight.
In order to stay shortage-proof and avoid inevitable price increases, we strongly recommend you secure your pellet fuel for the next heating season now if you’re able…or at least well in advance.
As a year-round wood pellet retailer, we’re always seeing fluctuations in pricing and supply/demand through the seasons. However, the beginning of the 2018-’19 heating season has its fair share of complications.
These setbacks have affected a significant number of pellet stove owners throughout the states – understandably resulting in many questions.
While we are hesitant to use the phrase “wood pellet shortage” – we are concerned with the increasingly tight supply of pellets in the Northeast and Mid-Atlantic states and the ability for pellet mills to meet a growing demand.
Since every pellet stove is different, some of the best advice can be found in your stove manual. Whether you’re burning pellets for the first time in a new stove, firing up your system at the start of a new season, or switching to a new brand of pellets, this quick reference guide for troubleshooting some common burn quality issues should come in handy.
About 50 miles west of Columbus Ohio, the His Hands Extended Sanctuary in St. Paris provides medical care, food, and shelter to homeless pets that would otherwise be forgotten. The organization notes that what’s also very importantly provided is “lots of love – to begin the rebuilding of shattered lives.” His Hands Sanctuary not only facilitates the adoption of these animals into loving families, but also provides a comfortable lifelong home for those not adopted.
A simple post on the rescue’s Facebook has sparked a touching series of donations…and a new way to manage their fuel delivery. With many buildings for the dogs and cats who live there, the sanctuary relies on multiple wood pellet stoves for heat. The post explained how the sanctuary uses wood pellets to keep the animals warm, and that “any help with this huge expense will be wonderful”. They asked for any willing donors to call Woodpellets.com to contribute directly to the pellet fund. It wasn’t long before the sanctuary had four donated tons in their account.
In the past, volunteers have donated their time and effort to hauling in pallets of wood pellets in multiple trips from a box store. The whole team was so touched by this example of community giving, Woodpellets.com will deliver all future His Hands Extended Sanctuary wood pellet orders for free.
If you’d like to learn more about this organization, you can visit their Facebook page here.
Tell your friend about Woodpellets.com, and he or she will get $25 off their first order! Plus, when that first order is delivered, your Woodpellets.com account will automatically be credited $25! So, if you’re happy with our service, our products and our convenient delivery…share the pellet love!
Here’s an example: Woody is a current Woodpellets.com customer, and his neighbor Wilma is not a customer yet.
1. Woody tells Wilma about the convenient delivery options, the variety of high quality wood pellets available, and the expert customer support at Woodpellets.com. He tells her she’ll love it, and she will get $25 off her first delivery if she mentions his name at the time of ordering.
2. Wilma calls 1-800-735-5387 to speak to one of the Woodpellets.com experts. After a conversation about what she’s looking for, and what kind of delivery she needs, Wilma exclaims, “Woody referred me!”
3. The Woodpellets.com expert looks up Woody’s account, and Wilma is given a $25 discount on her order.
4. When her order is delivered, Woody’s Woodpellets.com account is automatically credited $25!
It’s as simple as that. And another thing…there is no limit on the amount of referral credits you can receive.