Employee Spotlight: New Manager of Operations

Convenient delivery of quality wood pellets and wood brick fuel.Mr. Ed Palmer joined the Woodpellets.com team in 2015 as the Operations Manager. As one of the many important moving parts of the company, Ed is responsible for ensuring the quality of delivery and distribution centers throughout our service region. This responsibility is essential for keeping deliveries timely and convenient, in order to make the customer experience a positive one.

Throughout his career, Ed has managed logistics across several industries, and is excited to now be a part of the Woodpellets.com team. Ed grew up In West Viriginia, and is the newest member of the team. In his free time, Ed enjoys fishing, boating, and off roading.

We asked Ed what he liked best so far about working for Woodpellets.com. His answer: “The team. Everyone is always looking for new ways to improve the customer experience. It’s really impressive and I’m happy to be a part of it.”

Quality Assurance and Convenient Delivery – What Makes Woodpellets.com Different

Two of the main contributing factors to what makes the Woodpellets.com experience different are – product quality assurance and the convenient delivery system. In order to explain these processes accurately, we let Joy (Quality Assurance Manager) and Dan (Delivery Logistics Manager) describe their main responsibilities – in their own words.

Quality Assurance Manager: My primary function is to work for our customers.  I am the before, during and after the order point of contact – from Customer Service, to the burn experience at home.  Basically, the service doesn’t stop with the delivery – because I’m there to make sure user expectations are met and (hopefully) exceeded.

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