Mr. Ed Palmer joined the Woodpellets.com team in 2015 as the Operations Manager. As one of the many important moving parts of the company, Ed is responsible for ensuring the quality of delivery and distribution centers throughout our service region. This responsibility is essential for keeping deliveries timely and convenient, in order to make the customer experience a positive one.
Throughout his career, Ed has managed logistics across several industries, and is excited to now be a part of the Woodpellets.com team. Ed grew up In West Viriginia, and is the newest member of the team. In his free time, Ed enjoys fishing, boating, and off roading.
We asked Ed what he liked best so far about working for Woodpellets.com. His answer: “The team. Everyone is always looking for new ways to improve the customer experience. It’s really impressive and I’m happy to be a part of it.”
Two of the main contributing factors to what makes the Woodpellets.com experience different are – product quality assurance and the convenient delivery system. In order to explain these processes accurately, we let Joy (Quality Assurance Manager) and Dan (Delivery Logistics Manager) describe their main responsibilities – in their own words.
Quality Assurance Manager: My primary function is to work for our customers. I am the before, during and after the order point of contact – from Customer Service, to the burn experience at home. Basically, the service doesn’t stop with the delivery – because I’m there to make sure user expectations are met and (hopefully) exceeded.
At WoodPellets.com, we pride ourselves on bringing you the highest quality pellets at the best prices… with the BEST customer service around.
We base our service on a few simple ideas:
- You want the best quality pellets. So we only work with manufacturers that have proven quality records, and we care for your pellets from the mill all the way to your driveway.
- Your delivery should be convenient and secure. Our drivers know exactly how to take care of your pellets, and you can customize your delivery with our menu of service options.
- You want value along with quality. We do some serious research on the pellets we bring to the market, and we’re talking about price as well as quality. Compare our BTU per dollar offerings, and we’re willing to bet you’re seeing some significant cost savings when you compare wood pellets to oil or propane!
- We’re here for you. We can’t stand it when we call into some company with a question and end up playing that never-ending game of tag with the auto-attendant. So we answer our phones with real, live people who are ready to help you. And if we’re having an off day and your call happens to go to our voicemail – we’ll call you right back. Promise.
Meet WoodPellets.com president and CEO Jon Strimling, as he talks about his reasons for co-founding the company:
Tell us about your experience with WoodPellets.com below!