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NEW All-Inclusive Pricing and Service Model

April 20th, 2021 Convenient Delivery, Customer Feedback, Quality Guarantee, WoodPellets.com
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Woodpellets.com has always offered convenient home delivery and premium fuel backed by a Quality Guarantee which has always delighted our customers due to the peace of mind it provides. In order to exceed our own top-tier standard of customer satisfaction and expand on that customer peace of mind…we’re now offering even more with every order.

We’re so proud to announce a brand new pricing and service model with some very exciting features! In addition to the premium wood pellet fuel backed by a Quality Guarantee, professional home delivery options and expert customer service that has always been part of the Woodpellets.com experience, we’ve added three features included within the all-inclusive pricing.

FREE Delivery: You will never need to worry about what the delivery cost will be. Every order now comes with FREE Driveway Delivery! If you need our skilled delivery drivers to bring a pallet jack to place your fuel exactly where you need it inside your garage, it’s just a small fee of $65.

FREE Storage: This has been such a popular option among our customers, it’s now included with every order. Place your order when it’s convenient for you, but you don’t have to take delivery right away. You choose your own delivery month, so we’ll bring it when you’re ready!

$100 Deposit: No more paying up front in full for your wood pellets. Place your order when you want and put only $100 down as a deposit. We’ll capture the rest whenever your delivery has been scheduled (in the month of your choice, of course). Now you can secure your fuel allotment, lock in your price and take delivery later without the stress of paying up front.

Based on over a decade of experience as the nation’s leading wood pellet retailer, this new all-inclusive program was designed with great care and consideration for what our customers need, want and deserve.

As always, we’re here if you have any questions. Call 1-800-PELLETS to speak to an expert!

Woodpellets.com Delivery Quality Delivering Peace of Mind

*For any order placed under the $100 deposit plan, there will be a $20.00 per ton cancellation fee. Minimum of $20.00 and maximum of $100.00 per order.  The cancellation fee will be deducted from any refund on the order. Free delivery is for driveway only – pallet jack delivery into the garage is available for an additional fee. Delivery month selection is a request, not a guarantee, and scheduling is at the discretion of the Delivery Manager.

Woodpellets.com Driver Hit by Motorist During a Delivery Still Manages to Complete the Wood Pellet Delivery

October 26th, 2020 Convenient Delivery, Customer Feedback, The Green Team, WoodPellets.com

“I received my delivery yesterday. Unfortunately we had a problem where the [Woodpellets.com] truck was struck by an oncoming car. The driver was fine and his truck just sustained a flat tire. The driver of the car was arrested and charged with DUI.

I wanted to tell you just what a fantastic job the delivery driver did. He was totally professional and courteous through the whole incident. At the time of the accident he had unloaded 3 of my 9 pallets. After the accident was cleaned up and the police left he continued with my delivery while waiting for help with his tire.

He was one of the nicest and most professional delivery drivers we have ever had. All in all he was there over three hours and I thank him for his delivery to us!”

-Chris, Massachusetts

New Customer Saves Time and Money Switching from Box Store Pickup to Woodpellets.com Home Delivery

October 1st, 2020 Convenient Delivery, Cost Savings, Customer Feedback, WoodPellets.com

I wish to take this opportunity to express how grateful I am toward your professionalism.

Before I ordered from you, I was suspect of the delivery process. This was due to my experiences from other vendors, as they either were late with the delivery or cancelled the order due to “Backorders”. But I decided to order from you and take a “chance”.

Back in June of this year, I ordered 3 tons to be delivered in September. Well, it started to get later and later in the month. This caused some anxiety on my part. Well, no sooner than I reached my peak, I received a text that delivery of the pellets was to be on Thursday, Sept. 24th.

When the truck pulled up, I could not have been more relieved. The delivery person dropped the pallets exactly where I requested them.

As I do not have a driveway, and live in a congested neighborhood, I had to have them placed in an “inconvenient” place. This made the situation such that I had to “carry” each bag into my backyard and took me over 3 hours. Although that sounds terrible, it was not nearly as bad as what I used to have to do.

Every year, I would have to:

1) Go to the local Home Depot or Lowes

2) Pick up 10-15 40-pound bags at a time due to my vehicle

3) I would have to drive home, only to carry them into my house.

4) Repeat this process 12-15 times.

The worst part is that [the box store] ran out of pellets in late February-early March. As you know, our winters go into March (sometimes into April). So I would have to turn on my electric heat for the remaining 2-3 weeks. I could have bought a pallet from them, but it cost $400 per ton with delivery. The other negatives were: the BTU value was 7,500, there was high ash content, and I was paying $7.00 per bag.

With [Woodpellets.com] and the 3-ton delivery, I paid only $935 (WITH DELIVERY), saving me a little over $120!

I do not have drive to the store anymore; I have a better quality product; and, strangely, there was a labor-savings on my end, as it took me only 3 hours to re-stack them in my yard and house (it used to take me 15 hours with driving to the store, driving home, and stacking them in my house).

To make a long story a little bit longer, your customer service is friendly, polite, professional and has a “family-oriented” feeling to it.

– Mark C. of Massachusetts

This New 3-Ton Wood Pellet Bundle Helps You Save Money and Burn Strategically

May 11th, 2020 Cost Savings, Customer Feedback, WoodPellets.com

Woodpellets.com 3-Ton Blended BundleOur special Blended Bundle includes one ton of our popular new hardwood/softwood mix, Cleanfire Premium Blend, as well as one ton of the always reliable Cleanfire Hardwood and one ton our best selling softwood, Cleanfire Pacific.

This 3-ton wood pellet pack is not only economical – but strategic as well!

We suggest starting out the heating season with Cleanfire Hardwood, switch to Cleanfire Premium Blend along with lower temperatures, then bring in your Cleanfire Pacific for the coldest part of the winter.

Heating your home by matching the wood pellet heat output with the time of year will maximize your efficiency and your budget.

Read >> New Hardwood/Softwood Mix Available in 40lb and 20lb Bags

Learn more about the Blended Bundle and all the premium pellet fuel available in your area by visiting our website or call the experts at 1-800-PELLETS!

How to Recycle Your Empty Plastic Wood Pellet Bags

February 17th, 2020 Customer Feedback, DIY Projects, The Green Team, WoodPellets.com

As a company in the business of green energy, we’re very aware of the serious problems our environment is faced with. While recycling rates have been increasing along with growing public concern over pollution and landfills, there is much room for improvement. In 2017 alone, there were 267.8 million tons of trash generated – and 139.6 million tons of that ended up in landfills.

Read >> Study Shows Carbon Savings from Forest Residue Based Power 

Read >>  Materials, Waste and Recycling EPA Facts & Figures

Avoiding single-use plastics and participating in home recycling are a couple of easy ways many Americans contribute to a greener future. Regarding the bags your wood pellets are delivered in, there is more we can do – aside from finding new ways to upcycle them.

Plastics labeled with the recyclable arrows symbol are categorized for acceptance based on your municipality. Find out if your town accepts wood pellet bags, which are low-density polyethylene (LDPE) number 4-coded plastic, for curbside pickup here. If your town does not allow this type of plastic in your blue recycling bin, you don’t have to just throw it away.

Thousands of stores across the country have entryway drop off locations for those plastics not accepted in traditional recycling programs. Like many folks, you have probably walked right past these boxes in places like Target, Walmart and Hannaford without noticing them! Many clean, dry, empty plastics can be brought to these drop boxes, including clean pellet bags, bread bags, dry cleaning bags, shipping air pillows, shopping bags and so much more. To find your local list of drop off locations, enter your zip code here.

Proper recycling can be a challenge due to variations in recycling programs, unclear labeling, and inaccurate recyclability claims. Have you ever seen the How2Recycle symbol on items in your home? The How2Recycle labeling program was created to provide consistent and transparent on-package recycling information, making it easier to know what to do with non-recyclable plastics. Any package that you see with the How2Recycle Store Drop-Off label can be brought to any drop off location.

So what happens to these plastics? Instead of ending up in landfills, these materials are recycled into synthetic lumber for decking, park benches and playground sets. The broken down plastic is also commonly used to make new bags, pallets and containers. Learn more about the entire process and how you can help from the experts at Plastic Film Recycling!

 

Friends Don’t Let Friends Burn Bad Wood Pellets

January 22nd, 2020 Customer Feedback, WoodPellets.com

Woodpellets.com ReferralAre you happy with your Woodpellets.com experience? Tell a friend! You can get $25 in credit added to your account every time you successfully refer a new customer!

Once your friend’s first order is delivered, your Woodpellets.com account will automatically be credited $25. So, if you’re happy with our service, our products and our convenient delivery…share the pellet love!
Read more

Flex Savings Plan: The Free Budget Program for Wood Pellet Fuel

January 13th, 2020 Cost Savings, Customer Feedback, Flex Savings Plan, WoodPellets.com

Much like with any fuel purchase – buying your wood pellets or wood bricks for the heating season can be a significant expense. The Woodpellets.com Flex Savings Plan was created to make saving up for that large order easier. Here’s how it works:
The only wood pellet budgeting program in the industry!Full plan details, frequently asked questions and terms/conditions can be found here. Questions? Call 1-800-PELLETS to learn more!

 

Custom Wood Pellet Fuel Covers with Velcro Access Now Available!

January 6th, 2020 Convenient Delivery, Customer Feedback, Pellet Storage, WoodPellets.com

For years we’ve been reminding our customers that it’s safe to store your wood pellets outside, as long as you secure a sturdy tarp over them. We’ve heard concerns about sun damage, tarp shape, edges flying up, difficulty with accessing pellets, among others.

Read >> How to Store Your Wood Pellets Outside

We have heard your concerns and we have designed a solution available exclusively from Woodpellets.com! These sturdy tarps are made to fit perfectly over your wood pellets as they’re delivered on pallets. Plus, one side has a very convenient strip of velcro to make opening up and closing a breeze.

Sturdy Pallet Covers with Velcro Access by Woodpellets.comAvailable in a 50” height for 1-ton skids and a 72” height for a 1.5 ton skid, each protective tarp is 49 inches in length and width, with a white outside and black underside. The 8×8 woven material is rated for 1 year of UV protection to help with protection from the elements.

These brand new covers were created with our customers’ needs in mind – so we feel confident they’ll help you better protect your precious Woodpellets.com fuel.

Order your wood pellet tarp online or call 1-800-735-5387 to speak to a representative!

Wood Pellet Heating 101

December 20th, 2019 About Wood Pellets, Customer Feedback, Wood Pellet Heating, WoodPellets.com

Although over one million homes in the United States use wood pellet fuel as a heating source, there are still many frequent questions and misconceptions about heating with wood pellets. Below, we have compiled a list of the most common inquiries we hear from both new and existing pellet users.

 How Many Bags of Pellets Should I Buy?

Woodpellets.com Driveway DeliveryThe amount of pellets you can expect to burn through in a heating season depends on the quality of the wood pellets and the efficiency of the stove – among other things. However, one bag of quality pellets will commonly provide a full day of good, steady heat.

The average residential wood pellet customer in the Northeast uses 150-200 bags of wood pellets throughout the entire heating season. There are 50 bags in one ton of pellets, so that’s 3-4 tons.

Read more

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