For years we’ve been reminding our customers that it’s safe to store your wood pellets outside, as long as you secure a sturdy tarp over them. We’ve heard concerns about sun damage, tarp shape, edges flying up, difficulty with accessing pellets, among others.
We have heard your concerns and we have designed a solution available exclusively from Woodpellets.com! These sturdy tarps are made to fit perfectly over your wood pellets as they’re delivered on pallets. Plus, one side has a very convenient strip of velcro to make opening up and closing a breeze.
Available in a 50” height for 1-ton skids and a 72” height for a 1.5 ton skid, each protective tarp is 49 inches in length and width, with a white outside and black underside. The 8×8 woven material is rated for 1 year of UV protection to help with protection from the elements.
These brand new covers were created with our customers’ needs in mind – so we feel confident they’ll help you better protect your precious Woodpellets.com fuel.
Many folks don’t have the space to keep their wood pellet fuel stacked on pallets as delivered. Although storing wood pellets outside is possible and very common, we’ve noticed our customers often have our delivery drivers place the skids near an entrance to the house for re-stacking inside.
In order to demonstrate a bag stacking method within a small space, we placed 3 whole tons of wood pellets (150 bags) in a 6 foot wide space using a very simple hand-stacking technique, described below. Read more
In the early 1970’s, Romeo Jr. and Maggie Pimpare moved to Sanford Maine with their three young children and started a car repair business. The business eventually expanded into manufacturing custom made portable buildings, and when wood pellet stoves were added to the shop for sale in 1997, D&J Home & Hearth was born.
In 2015 Wayne, Wendy & Randy bought the thriving business from their parents. Today the company is a leading distributer of Harman, Ecochoice, Vermont Casting, DutchWest, Majestic pellet, wood, gas stoves, inserts and fireplaces.
In order to offer expert wood pellet customer service along with the convenience of ordering premium wood pellets online, D&J has recently partnered with Woodpellets.com.
Now any wood pellet stove owner within D&J Home & Hearth’s pellet delivery service area can now place an order through Woodpellets.com online or by calling 1-800-PELLETS.
Woodpellets.com is excited to partner with a family-run business that values customer service as much as we do!
It was 1965 when Vern Ziegler established the Ziegler Lumber Company after building hundreds of homes in the Inland Northwest as a general contractor.
Using his vast experience in residential construction, Mr. Ziegler pioneered the do-it-yourself concept with his first store in Spokane Washington. Having been called “Ziggy” much of his life, Vern’s company soon became well known as “Ziggy’s.”
His goal at that time was the same as it is today – to offer the customer the highest quality merchandise at contractor prices, along with excellent service and good advice for the homeowner to do his own projects.
In order to offer expert wood pellet customer service along with the convenience of ordering premium wood pellets online, Ziggy’s recently partnered with Woodpellets.com. Now any wood pellet stove owner within Ziggy’s pellet delivery service area can now place an order through Woodpellets.com online or by calling 1-800-PELLETS.
We’re proud to be working with Ziggy’s and are thrilled to expand our services to the Northwest!
As a company focused on customer service, home delivery is a significant piece of the Woodpellets.com experience. After a pellet stove owner discusses fuel options with us, or clicks through the website to place an order, delivery is the next big step in the process. Our drivers are responsible for loading up the customer’s fuel, safely transporting it to the home and following the customer’s placement instructions.
Liz was brought onboard this year by JPO Trucking, a small business outside of Poughkeepsie New York and one of our trusted contractors. When asked if we could highlight her in a blog due to her position not typically being held by women, she agreed and said, “Guess I have a history of being employed in male dominated jobs. I am a retired police sergeant.”
Chatting as she walked her rescue dog Daisy after a day’s work, Liz explained she always had an interest in the trucking industry. She knew it was “either that or become a cop”, since she grew up with an NYPD homocide detective father. Instead of choosing between the two paths, she ended up with both.
After nearly 5 years in corrections and 22 years in the police force, 18 of which were as a Sergeant, Liz retired last year. But during that time, she went to school to obtain her CDL knowing she would seek a trucking job following her retirement.
During the years serving her community, she dealt with serious, depressing situations and crimes. “My old job was everyone’s problems all day long. People don’t call the police to help cut a birthday cake.” Talking about the difference between that role and her current trucking job, she says “This is none of that negativity. Now I can worry about myself!”
According to the American Trucking Association, the number of women in the industry has only increased slightly in the last 15 years, from 4.5 to roughly 6 percent. Liz was surprised to hear just how low the numbers are for females in this industry, and said she wishes more women would sign on.
As for her, she doesn’t plan on fully retiring anytime soon. We are lucky to have Liz and our whole network of drivers out there representing Woodpellets.com.
Do you typically pick up your wood pellet fuel? If so, have you really broken down the actual cost comparison of pick-up vs. delivery? Of course, coming home from work to see your wood pellets already neatly placed in your driveway is much more convenient, but it comes at a price.
Depending on where you live and where you buy your pellets, wood pellet and wood brick pick-up and delivery may be available as an option for you. If you are ordering from Woodpellets.com, the website or one of our Customer Service representatives will let you know your options depending on where you live.
Our customers will often ask if the delivery fee is worth it. After years of experience walking through the pros and cons, Woodpellets.com team members have decided to put together a cost comparison formula:
Here are the following variables to keep in mind when crunching your own numbers:
Miles Roundtrip: This is the total distance traveled from your house to the pickup location and back.
Mileage Cost: Use the average miles/gallon you get in your vehicle, or calculate based on the IRS standard mileage rate for the year.
Cost per Hour: How much is your time worth? How might you be spending those hours if you weren’t busy picking up your fuel? Would you be earning money working? Spending time with your family? Getting house and yard work done? You might argue that your time is priceless. However, most people put some value on their time, so we typically use a $10 per hour example as the value of otherwise free time.
Hours Spent: This is based on how far away you live from the pickup location, and loading/unloading time there and at home.
Ton(s) Loaded Per Trip: Most vehicles equipped for this task can carry between a half ton and one ton. Determine how much yours can take per trip.
Tons Used Annually On Average: Three to four tons is the most typical order size for Woodpellets.com customers. How much do you burn each heating season?
Another way to look at a delivery fee is by breaking down the added cost per bag – instead of on your order total:
If you divide a delivery charge of $59 across a standard order size of 3 tons…that’s only an added 39 cents per bag!
As always, if you have any questions…give us a call at 1-800-PELLETS! We are happy to assist you.
There’s a lot of information within the pellet heating industry to digest – especially when wood pellet home delivery by the pallet is involved. The purpose of this blog post is to cover some of the basics that are to be expected for your order.
The Woodpellets.com Premier Delivery option involves the use of a pallet jack. This special tool is a hand-operated machine that lifts heavy pallets, allowing delivery drivers to pull skids of fuel over flat, smooth surfaces like a cement floor.
Because of their maneuverability and small size, pallet jacks give you greater flexibility than forklifts to place pallets exactly where you need them.
To see if a pallet jack delivery is an option in your area, call 1-800-PELLETS or visit Woodpellets.com for a free quote!
Every year, we hold a pre-peak season delivery meeting to make sure we’re equipped to make our customers happy. It’s great to get everyone together in one place, but even better to go over the whole delivery process as a team. In order to make your Woodpellets.com home delivery as smooth as possible – we thought it’d be helpful to share an overall guide.
The more information you provide, the better. Does your road have heavy construction going on? Is your driveway hard to find? Does your address not come up on GPS? If our drivers know ahead of time what to be prepared for, we can better serve you. It’s better to be up front about any tricky circumstances especially, so the delivery team can do all that’s possible to find a solution ahead of time.
The forklift is bigger than you may realize. It’s actually over 8 feet wide, and the highest point is also 8 feet tall. It’s mounted on the back of the truck, which parks in the road. The driver lowers it down to the ground, uses it to remove your fuel from the truck, and then drives it up your driveway to place the pallets where you need them. Due to the heavy weight of the load and the forklift itself, it can’t be driven across any leach fields, sprinkler lines, or soft lawn. Keep this in mind when you’re deciding where to have your pallets of fuel placed!
Communication is key! Our delivery team will send you an email, text your phone, and/or call you (whichever way you’ve indicated you prefer) to confirm your delivery. Also, sometimes we reach out ahead of time to confirm your delivery instructions or to get clarification on something. If you get a message requesting a call or email back from our team, please don’t forget to do so! Depending on the information we require from you, we probably won’t be able to schedule a delivery if there are unanswered questions pending.
If you have a very specific placement requirement, mark it. Many driveway deliveries have instructions like this: “Please place pallets in front of the garage door”. This is vague, usually because the customer wants the pallets near the door, so he or she can bring the bags inside to hand-stack. On the other hand, if you want a much more specific location for placement, mark the space with a sign, or an overturned trashcan, and let us know your indicator. Our driver will do everything possible to safely deliver your pallets where you want them.
The forklift’s path must be clear. Forgetting to move cars out of the way is a common mistake, and one that can really make for a more difficult delivery. Keeping a clear path (at least 8 feet wide, including any turns) for the driver is important, not only for saving time – but for protecting your belongings. Our drivers are very careful and skilled, but as we mentioned before, the forklift is pretty bulky and difficult to maneuver in tight spaces.
Note: Moving cars, toys, and equipment out of the way is important – but so is getting kids and pets out of the area! Keeping children and any pets inside during delivery is very helpful to the driver. There are already many variables to think about during a delivery, so avoiding the addition of small running bodies to the mix is crucial.
You don’t actually have to be home. If your schedule isn’t meshing with ours, it’s totally fine. As long as your instructions are clear (see above) and you let us know exactly where you’d like your fuel (see below), our driver can handle it in most situations without your physical presence. We also have your contact information in case something comes up, of course.
Note: Garage deliveries often involve the customer being at home, to open the door to allow the pallet jack to place the fuel inside. However, many customers are fine with leaving the garage door open if they can’t be home at the time of delivery. It’s all about whatever you are comfortable with!
Regarding garage delivery: Are we able to move around in the garage for your Premier Delivery? Now that you’ve cleared your driveway for our equipment, have you cleared a path in the garage for the pallet jack? This is another overlooked step at times, unfortunately. The pallet jack, while smaller than the forklift, is still a heavy-duty piece of equipment, moving a 4-foot wide pallet of fuel. Make sure all the stuff that tends to accumulate in the garage is cleared out of the path of your fuel’s final destination. See our quick video below, which shows a Premier Delivery in action!
We are always happy to answer any questions you might have. Please give us a call at 1-800-PELLETS to speak to a pellet expert, or visit our website at www.Woodpellets.com for more information. We hope this guide on home delivery has been helpful!