NEW All-Inclusive Pricing and Service Model

Woodpellets.com has always offered convenient home delivery and premium fuel backed by a Quality Guarantee which has always delighted our customers due to the peace of mind it provides. In order to exceed our own top-tier standard of customer satisfaction and expand on that customer peace of mind…we’re now offering even more with every order.

We’re so proud to announce a brand new pricing and service model with some very exciting features! In addition to the premium wood pellet fuel backed by a Quality Guarantee, professional home delivery options and expert customer service that has always been part of the Woodpellets.com experience, we’ve added three features included within the all-inclusive pricing.

FREE Delivery: You will never need to worry about what the delivery cost will be. Every order now comes with FREE Driveway Delivery! If you need our skilled delivery drivers to bring a pallet jack to place your fuel exactly where you need it inside your garage, it’s just a small fee of $30.

FREE Storage: This has been such a popular option among our customers, it’s now included with every order. Place your order when it’s convenient for you, but you don’t have to take delivery right away. You choose your own delivery month, so we’ll bring it when you’re ready!

$100 Deposit: No more paying up front in full for your wood pellets. Place your order when you want and put only $100 down as a deposit. We’ll capture the rest whenever your delivery has been scheduled (in the month of your choice, of course). Now you can secure your fuel allotment, lock in your price and take delivery later without the stress of paying up front.

Based on over a decade of experience as the nation’s leading wood pellet retailer, this new all-inclusive program was designed with great care and consideration for what our customers need, want and deserve.

As always, we’re here if you have any questions. Call 1-800-PELLETS to speak to an expert!

Woodpellets.com Delivery Quality Delivering Peace of Mind

 

*For any order placed under the $100 deposit plan, there will be a $20.00 per ton cancellation fee. Minimum of $20.00 and maximum of $100.00 per order.  The cancellation fee will be deducted from any refund on the order. Free delivery is for driveway only – pallet jack delivery into the garage is available for an additional fee. Delivery month selection is a request, not a guarantee, and scheduling is at the discretion of the Delivery Manager.

 

Woodpellets.com Driver Hit by Motorist During a Delivery Still Manages to Complete the Wood Pellet Delivery

“I received my delivery yesterday. Unfortunately we had a problem where the [Woodpellets.com] truck was struck by an oncoming car. The driver was fine and his truck just sustained a flat tire. The driver of the car was arrested and charged with DUI.

I wanted to tell you just what a fantastic job the delivery driver did. He was totally professional and courteous through the whole incident. At the time of the accident he had unloaded 3 of my 9 pallets. After the accident was cleaned up and the police left he continued with my delivery while waiting for help with his tire.

He was one of the nicest and most professional delivery drivers we have ever had. All in all he was there over three hours and I thank him for his delivery to us!”

-Chris, Massachusetts

New Customer Saves Time and Money Switching from Box Store Pickup to Woodpellets.com Home Delivery

I wish to take this opportunity to express how grateful I am toward your professionalism.

Before I ordered from you, I was suspect of the delivery process. This was due to my experiences from other vendors, as they either were late with the delivery or cancelled the order due to “Backorders”. But I decided to order from you and take a “chance”.

Back in June of this year, I ordered 3 tons to be delivered in September. Well, it started to get later and later in the month. This caused some anxiety on my part. Well, no sooner than I reached my peak, I received a text that delivery of the pellets was to be on Thursday, Sept. 24th.

When the truck pulled up, I could not have been more relieved. The delivery person dropped the pallets exactly where I requested them.

As I do not have a driveway, and live in a congested neighborhood, I had to have them placed in an “inconvenient” place. This made the situation such that I had to “carry” each bag into my backyard and took me over 3 hours. Although that sounds terrible, it was not nearly as bad as what I used to have to do.

Every year, I would have to:

1) Go to the local Home Depot or Lowes

2) Pick up 10-15 40-pound bags at a time due to my vehicle

3) I would have to drive home, only to carry them into my house.

4) Repeat this process 12-15 times.

The worst part is that [the box store] ran out of pellets in late February-early March. As you know, our winters go into March (sometimes into April). So I would have to turn on my electric heat for the remaining 2-3 weeks. I could have bought a pallet from them, but it cost $400 per ton with delivery. The other negatives were: the BTU value was 7,500, there was high ash content, and I was paying $7.00 per bag.

With [Woodpellets.com] and the 3-ton delivery, I paid only $935 (WITH DELIVERY), saving me a little over $120!

I do not have drive to the store anymore; I have a better quality product; and, strangely, there was a labor-savings on my end, as it took me only 3 hours to re-stack them in my yard and house (it used to take me 15 hours with driving to the store, driving home, and stacking them in my house).

To make a long story a little bit longer, your customer service is friendly, polite, professional and has a “family-oriented” feeling to it.

– Mark C. of Massachusetts

Delivery Slots Fill Up Quick as the Trucking Shortage Continues

Even before the pandemic hit, the trucking industry was in need of tens of thousands of drivers. Shutdowns and new regulations/precautions have disrupted supply chains, while social distancing and limited hours further inconvenience newly trained truck drivers seeking to obtain a license.

For years, there has been a growing shortage of qualified CDL-A drivers, and it has only gotten worse. According to the American Trucking Association, there’s a shortage of 60,000 truck drivers nationwide with a predicted increase of over 100,000 by 2021.

Why is this shortage happening? Baby Boomer drivers are retiring due to age, stricter DOT medical certification processes, and frustration with newly required Electronic Log Devices (ELDs) which have created tighter hours of service regulations. This technology – which is designed to enforce limits on driving time without breaks – has not only pushed many seasoned drivers to quit, but also reduces the number of trucks available overall.

Additionally, millennials are far less enthused than previous generations to join the trucking force due to the arduous duty of long cross-country trips, away for days and weeks at a time. Furthermore, the men and women completing tractor trailer schools these days are not always accepted by insurance companies, which often require at least three years of driving experience.

What does all of this mean for wood pellet stove owners? Much like so many others, this industry has suffered ongoing trucking shortage effects such as price fluctuations, inconsistent supply transportation and difficulty maintaining a full staff of qualified home delivery drivers.

Our team is working tirelessly to schedule safe, convenient home deliveries for our customers across the Northeast. If you have not yet secured your home’s wood pellet fuel for the upcoming heating season, place your order online or call 1-800-PELLETS as soon as possible to get yourself into the delivery queue! 

 

Guide: Wood Pellet Home Delivery by Woodpellets.com

Woodpellets.com Home Delivery of Wood Pellets by the TonThe forklift needs a lot of clearance. It’s actually over 8 feet wide, and the highest point is also 8 feet tall. It’s mounted on the back of the truck, which parks in the road. The driver lowers it down to the ground, uses it to remove your fuel from the truck, and then drives it up your driveway to place the pallets where you need them.

Note: Due to the heavy weight of the load and the forklift itself, it can’t be driven across any leach fields, sprinkler lines, or soft lawn. Keep this in mind when you’re deciding where to have your pallets of fuel placed!

The forklift’s path must be clear. Forgetting to move cars out of the way is a common mistake, and one that can really make for a more difficult delivery. Keeping a clear path (at least 8 feet wide, including any turns) for the driver is important, not only for saving time – but for protecting your belongings. Our drivers are very careful and skilled, but as we mentioned before, the forklift is pretty bulky and difficult to maneuver in tight spaces.

Note: Moving cars, toys, and equipment out of the way is important – but so is getting kids and pets out of the area! Keeping children and any pets inside during delivery is very helpful to the driver. There are already many variables to think about during a delivery, so avoiding the addition of small running bodies to the mix is crucial.

We love details, details, details! Does your road have heavy construction going on? Is your driveway hard to find? Does your address not come up on GPS? If our drivers know ahead of time what to be prepared for, we can better serve you. It’s better to be up front about any tricky circumstances especially, so the delivery team can do all that’s possible to find a solution ahead of time.

Communication is key! Our delivery team will send you an email, text your phone, and/or call you (whichever way you’ve indicated you prefer) to confirm your delivery. Also, sometimes we reach out ahead of time to confirm your delivery instructions or to get clarification on something. If you get a message requesting a call or email back from our team, try to get back to us as soon as possible. Depending on the information we require from you, we probably won’t be able to schedule a delivery if there are unanswered questions pending.

Woodpellets.comSometimes it’s helpful to leave a sign or mark where you want the pallets. Many driveway deliveries have instructions like this: “Please place pallets by the garage door”. Does this mean the customer wants the pallets near the entry door, so he or she can bring the bags inside to hand-stack? Or should the pallet be placed in front of the bay door? Which one if there are multiple? If you want a much more specific location for placement, mark the space with a sign, or an overturned trashcan, and let us know your indicator. Our driver will do everything possible to safely deliver your pallets where you want them.

You do not need to be home to accept a delivery. If your schedule isn’t meshing with ours, it’s totally fine. As long as your instructions are clear and you let us know exactly where you’d like your fuel our driver can handle it in most situations without your physical presence. We also have your contact information in case something comes up, of course.

Note: Garage deliveries often involve the customer being at home, to open the door to allow the pallet jack to place the fuel inside. However, many customers are fine with leaving the garage door open if they can’t be home at the time of delivery. It’s all about whatever you are comfortable with! 

Did you opt for a garage placement? Are we able to move around in the garage? Now that you’ve cleared your driveway for our equipment, have you cleared a path in the garage for the pallet jack? This is another overlooked step at times, unfortunately. The pallet jack, while smaller than the forklift, is still a heavy-duty piece of equipment. Make sure all the stuff that tends to accumulate in the garage is cleared out of the path of your fuel’s final destination. Also be sure to take note of how large your pallets are to be sure your space is ready.

We are always happy to answer any questions you might have. Please give us a call at 1-800-PELLETS to speak to a pellet expert, or visit Woodpellets.com for more information. 

Grilling Season is Here: Steak Touch Test

Grilling season is here! Did you know you can check your steak’s progress without cutting into it or using a…

Posted by Wood Pellets on Friday, May 29, 2020

 

Grilling season is here!

Did you know you can check your steak’s progress without cutting into it or using a thermometer? Simply press your index finger into the base of your thumb and make these hand gestures to compare how the steak feels.

Even if you don’t have a wood pellet grill, you can use a few different techniques to get that smoky BBQ infusion for your food.

Shipping is free on 20 pound bags of Bear Mountain BBQ Grilling Pellets!

 

Custom Wood Pellet Fuel Covers with Velcro Access Now Available!

For years we’ve been reminding our customers that it’s safe to store your wood pellets outside, as long as you secure a sturdy tarp over them. We’ve heard concerns about sun damage, tarp shape, edges flying up, difficulty with accessing pellets, among others.

Read >> How to Store Your Wood Pellets Outside

We have heard your concerns and we have designed a solution available exclusively from Woodpellets.com! These sturdy tarps are made to fit perfectly over your wood pellets as they’re delivered on pallets. Plus, one side has a very convenient strip of velcro to make opening up and closing a breeze.

Sturdy Pallet Covers with Velcro Access by Woodpellets.comAvailable in a 50” height for 1-ton skids and a 72” height for a 1.5 ton skid, each protective tarp is 49 inches in length and width, with a white outside and black underside. The 8×8 woven material is rated for 1 year of UV protection to help with protection from the elements.

These brand new covers were created with our customers’ needs in mind – so we feel confident they’ll help you better protect your precious Woodpellets.com fuel.

Order your wood pellet tarp online or call 1-800-735-5387 to speak to a representative!

How to Safely Re-Stack Wood Pellet Bags

Woodpellets.com Customer Re-Stacking Techniques

Many folks don’t have the space to keep their wood pellet fuel stacked on pallets as delivered. Although storing wood pellets outside is possible and very common, we’ve noticed our customers often have our delivery drivers place the skids near an entrance to the house for re-stacking inside.

Read >> 
How to Keep Wood Pellets Stored Safely Outside 

Read >> Customer Tip: How to Easily Move Pellet Bags into the Basement 

In order to demonstrate a bag stacking method within a small space, we placed 3 whole tons of wood pellets (150 bags) in a 6 foot wide space using a very simple hand-stacking technique, described below.
Read more

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