As a company focused on customer service, home delivery is a significant piece of the Woodpellets.com experience. After a pellet stove owner discusses fuel options with us, or clicks through the website to place an order, delivery is the next big step in the process. Our drivers are responsible for loading up the customer’s fuel, safely transporting it to the home and following the customer’s placement instructions.
Liz was brought onboard this year by JPO Trucking, a small business outside of Poughkeepsie New York and one of our trusted contractors. When asked if we could highlight her in a blog due to her position not typically being held by women, she agreed and said, “Guess I have a history of being employed in male dominated jobs. I am a retired police sergeant.”
Chatting as she walked her rescue dog Daisy after a day’s work, Liz explained she always had an interest in the trucking industry. She knew it was “either that or become a cop”, since she grew up with an NYPD homocide detective father. Instead of choosing between the two paths, she ended up with both.
After nearly 5 years in corrections and 22 years in the police force, 18 of which were as a Sergeant, Liz retired last year. But during that time, she went to school to obtain her CDL knowing she would seek a trucking job following her retirement.
During the years serving her community, she dealt with serious, depressing situations and crimes. “My old job was everyone’s problems all day long. People don’t call the police to help cut a birthday cake.” Talking about the difference between that role and her current trucking job, she says “This is none of that negativity. Now I can worry about myself!”
According to the American Trucking Association, the number of women in the industry has only increased slightly in the last 15 years, from 4.5 to roughly 6 percent. Liz was surprised to hear just how low the numbers are for females in this industry, and said she wishes more women would sign on.
As for her, she doesn’t plan on fully retiring anytime soon. We are lucky to have Liz and our whole network of drivers out there representing Woodpellets.com.
Do you typically pick up your wood pellet fuel? If so, have you really broken down the actual cost comparison of pick-up vs. delivery? Of course, coming home from work to see your wood pellets already neatly placed in your driveway is much more convenient, but it comes at a price.
Depending on where you live and where you buy your pellets, wood pellet and wood brick pick-up and delivery may be available as an option for you. If you are ordering from Woodpellets.com, the website or one of our Customer Service representatives will let you know your options depending on where you live.
Our customers will often ask if the delivery fee is worth it. After years of experience walking through the pros and cons, Woodpellets.com team members have decided to put together a cost comparison formula:
Here are the following variables to keep in mind when crunching your own numbers:
Miles Roundtrip: This is the total distance traveled from your house to the pickup location and back.
Mileage Cost: Use the average miles/gallon you get in your vehicle, or calculate based on the IRS standard mileage rate for the year.
Cost per Hour: How much is your time worth? How might you be spending those hours if you weren’t busy picking up your fuel? Would you be earning money working? Spending time with your family? Getting house and yard work done? You might argue that your time is priceless. However, most people put some value on their time, so we typically use a $10 per hour example as the value of otherwise free time.
Hours Spent: This is based on how far away you live from the pickup location, and loading/unloading time there and at home.
Ton(s) Loaded Per Trip: Most vehicles equipped for this task can carry between a half ton and one ton. Determine how much yours can take per trip.
Tons Used Annually On Average: Three to four tons is the most typical order size for Woodpellets.com customers. How much do you burn each heating season?
Another way to look at a delivery fee is by breaking down the added cost per bag – instead of on your order total:
If you divide a delivery charge of $59 across a standard order size of 3 tons…that’s only an added 39 cents per bag!
As always, if you have any questions…give us a call at 1-800-PELLETS! We are happy to assist you.
There’s a lot of information within the pellet heating industry to digest – especially when wood pellet home delivery by the pallet is involved. The purpose of this blog post is to cover some of the basics that are to be expected for your order.
The Woodpellets.com Premier Delivery option involves the use of a pallet jack. This special tool is a hand-operated machine that lifts heavy pallets, allowing delivery drivers to pull skids of fuel over flat, smooth surfaces like a cement floor.
Because of their maneuverability and small size, pallet jacks give you greater flexibility than forklifts to place pallets exactly where you need them.
To see if a pallet jack delivery is an option in your area, call 1-800-PELLETS or visit Woodpellets.com for a free quote!
Every year, we hold a pre-peak season delivery meeting to make sure we’re equipped to make our customers happy. It’s great to get everyone together in one place, but even better to go over the whole delivery process as a team. In order to make your Woodpellets.com home delivery as smooth as possible – we thought it’d be helpful to share an overall guide.
The more information you provide, the better. Does your road have heavy construction going on? Is your driveway hard to find? Does your address not come up on GPS? If our drivers know ahead of time what to be prepared for, we can better serve you. It’s better to be up front about any tricky circumstances especially, so the delivery team can do all that’s possible to find a solution ahead of time.
The forklift is bigger than you may realize. It’s actually over 8 feet wide, and the highest point is also 8 feet tall. It’s mounted on the back of the truck, which parks in the road. The driver lowers it down to the ground, uses it to remove your fuel from the truck, and then drives it up your driveway to place the pallets where you need them. Due to the heavy weight of the load and the forklift itself, it can’t be driven across any leach fields, sprinkler lines, or soft lawn. Keep this in mind when you’re deciding where to have your pallets of fuel placed!
Communication is key! Our delivery team will send you an email, text your phone, and/or call you (whichever way you’ve indicated you prefer) to confirm your delivery. Also, sometimes we reach out ahead of time to confirm your delivery instructions or to get clarification on something. If you get a message requesting a call or email back from our team, please don’t forget to do so! Depending on the information we require from you, we probably won’t be able to schedule a delivery if there are unanswered questions pending.
If you have a very specific placement requirement, mark it. Many driveway deliveries have instructions like this: “Please place pallets in front of the garage door”. This is vague, usually because the customer wants the pallets near the door, so he or she can bring the bags inside to hand-stack. On the other hand, if you want a much more specific location for placement, mark the space with a sign, or an overturned trashcan, and let us know your indicator. Our driver will do everything possible to safely deliver your pallets where you want them.
The forklift’s path must be clear. Forgetting to move cars out of the way is a common mistake, and one that can really make for a more difficult delivery. Keeping a clear path (at least 8 feet wide, including any turns) for the driver is important, not only for saving time – but for protecting your belongings. Our drivers are very careful and skilled, but as we mentioned before, the forklift is pretty bulky and difficult to maneuver in tight spaces.
Note: Moving cars, toys, and equipment out of the way is important – but so is getting kids and pets out of the area! Keeping children and any pets inside during delivery is very helpful to the driver. There are already many variables to think about during a delivery, so avoiding the addition of small running bodies to the mix is crucial.
You don’t actually have to be home. If your schedule isn’t meshing with ours, it’s totally fine. As long as your instructions are clear (see above) and you let us know exactly where you’d like your fuel (see below), our driver can handle it in most situations without your physical presence. We also have your contact information in case something comes up, of course.
Note: Garage deliveries often involve the customer being at home, to open the door to allow the pallet jack to place the fuel inside. However, many customers are fine with leaving the garage door open if they can’t be home at the time of delivery. It’s all about whatever you are comfortable with!
Regarding garage delivery: Are we able to move around in the garage for your Premier Delivery? Now that you’ve cleared your driveway for our equipment, have you cleared a path in the garage for the pallet jack? This is another overlooked step at times, unfortunately. The pallet jack, while smaller than the forklift, is still a heavy-duty piece of equipment, moving a 4-foot wide pallet of fuel. Make sure all the stuff that tends to accumulate in the garage is cleared out of the path of your fuel’s final destination. See our quick video below, which shows a Premier Delivery in action!
We are always happy to answer any questions you might have. Please give us a call at 1-800-PELLETS to speak to a pellet expert, or visit our website at www.Woodpellets.com for more information. We hope this guide on home delivery has been helpful!
We tagged along with Rob (one of our NH drivers) on a 1-ton Value delivery of Cleanfire Wood Bricks. You’ll see in the video below that the forklift is mounted on the back of the truck, which parks in the road. The driver lowers it down to the ground, uses it to remove the fuel from the truck, and then drives it up the driveway to place the pallet where he’s instructed.
The video below shows the entire delivery, and is a great example of a seamless experience. Knowing his wood bricks would be dropped off that morning, the home-owner moved his car out of the way to keep the path clear for Rob. At the time of ordering, he requested the pallet to be placed in the driveway, about 10 feet in front of the shed.
As you can see, the customer isn’t present for this driveway delivery. As long as your instructions are clear, and you let us know exactly where you’d like your fuel, our driver can handle it in most situations without your physical presence. Our driver will do everything possible to safely deliver your pallets where you want them. Of course, we have your contact information in case something comes up.
Whether you order in increments of 50 wood pellet bags (1 ton) or 75 bags (1.5 tons) – they will be delivered on wooden pallets. Recently, we asked our customers to submit photos to our Facebook page of how they reuse their pallets and wood pellet bags for a chance to win a free Woodpellets.com delivery voucher. Check out our favorites below!
Long Outdoor Table: Todd, a Woodpellets.com customer from New York, explained: “We needed a table for a get together. Rather than buying more wood, I used left over studs for the frame, and pallet wood around it.”
Although we rolled out our improved online shopping cart a couple of years ago, we’re still getting surprised reactions from customers about it. Did you know that you can select multiple products to add to your purchase when ordering from Woodpellets.com, both by phone and online? If you’re speaking to one of our experts by phone, just ask him or her about adding another type of fuel to your order.
If you’re shopping online, simply select your desired brand and the number of tons you’d like from your zip code’s gallery. Once it’s added to your cart, select the Continue Shopping button that will appear on a pop-up box. This will bring you back to the gallery, where you can select another type of fuel. Continue this until you’re ready to view your cart, make any changes, select your delivery type and check out.
Why is this mix and match by the ton option important? Well, you might want to set up a strategic burning strategy for the next heating season. If you have been burning hardwood pellets, you might be curious about upgrading to softwood. Or, you might want to try something new. Perhaps you already burn softwood pellets, but you’re thinking about burning a softwood with a higher heat output during those extra cold months. Comparing your burning and heating experience with different types of wood pellets will help take care of those pellet curiosities.
Although the Massachusetts-based South Shore Wood Pellets permanently closed this year, the owner of SSWP felt it was important to redirect his customers to a reliable vendor that would provide the high level of premium products and service they are used to. That’s where we come in.
The team at Woodpellets.com has been working together with South Shore Wood Pellets to make sure former patrons are covered. We are a local New Hampshire company celebrating our 10th anniversary in business. We have withstood all the challenges over the years by focusing on one thing; our valued customers.
We proudly offer the highest quality wood pellets and bricks, convenient home delivery to your driveway or garage, and a team of experts to answer your questions – including troubleshooting and service needs. We have grown to become one of the most reliable and largest pellet retailers in the Northeast.
There’s a lot of information within the wood pellet industry to digest – especially when pellet delivery is involved. The purpose of this blog post is to cover some of the basics that are to be expected for your order.