Much like with any fuel purchase – buying your wood pellets or wood bricks for the heating season can be a significant expense. The Woodpellets.com Flex Savings Plan was created to make saving up for that large order easier. Here’s how it works:
Full plan details, frequently asked questions and terms/conditions can be found here. Questions? Call 1-800-PELLETS to learn more!
Although over one million homes in the United States use wood pellet fuel as a heating source, there are still many frequent questions and misconceptions about heating with wood pellets. Below, we have compiled a list of the most common inquiries we hear from both new and existing pellet users.
The amount of pellets you can expect to burn through in a heating season depends on the quality of the wood pellets and the efficiency of the stove – among other things. However, one bag of quality pellets will commonly provide a full day of good, steady heat.
The average residential wood pellet customer in the Northeast uses 150-200 bags of wood pellets throughout the entire heating season. There are 50 bags in one ton of pellets, so that’s 3-4 tons.
Many folks don’t have the space to keep their wood pellet fuel stacked on pallets as delivered. Although storing wood pellets outside is possible and very common, we’ve noticed our customers often have our delivery drivers place the skids near an entrance to the house for re-stacking inside.
Read >>Â
How to Keep Wood Pellets Stored Safely OutsideÂ
Read >> Customer Tip: How to Easily Move Pellet Bags into the BasementÂ
In order to demonstrate a bag stacking method within a small space, we placed 3 whole tons of wood pellets (150 bags) in a 6 foot wide space using a very simple hand-stacking technique, described below.
Read more
There are many different brands and styles of wood pellet stoves – so the best way to start learning about your particular stove is to read the entire manual. If you’re a new pellet stove owner, or have switched to a different model – it could take some trial and error to learn the right process for your home.
You might be surprised to learn that many common issues pellet burners face with their stoves can be solved with making some adjustments. Again – start to troubleshoot and learn by reading your manual! It has the best stove-specific advice on operation, maintenance, recommendations and best practices.
Take a look at our quick cheat sheet below to review the pellet stove problems we hear about the most.
| The Problem | Possible Cause | Possible Solution |
| Poor burn quality | Dirty stove | Clean your stove according to your manufacturerâs recommendations, or schedule a professional stove cleaning and inspection. |
| Blackened glass | Burning on âlowâ | Adjust heat setting to medium or medium/high. |
| Excessive clinkers | Airflow leak | Clean all vents, check and repair/replace all gaskets, adjust damper or airflow setting. |
| Trouble igniting | Air-to-pellet ratio | Adjust air-to-pellet ratio by increasing air flow. |
| Lazy or small flame | Air-to-pellet ratio | Adjust air-to-pellet ratio by increasing air flow and/or decreasing feed rate. |
| Low heat output | Air-to-pellet ratio | Adjust air-to-pellet ratio by increasing air flow and/or increasing feed rate. |
| Sparks flying / embers in the ash pot | Air-to-pellet ratio | Adjust air-to-pellet ratio by decreasing air flow and/or decreasing feed rate. |
| Whole, charred pellets left in the burn pot | Air-to-pellet ratio | Adjust air-to-pellet ratio by decreasing air flow and/or decreasing feed rate. |
| Auger jamming / stove shutting down | Long pellets | Drop bags on the floor â this can break long pellets into a manageable length. |
| Excessive ash build up / whole, charred pellets in burn pot | Short pellets | Reduce feed rate. |
As you can see, many burn issues are directly related to your stove’s airflow. If you have reviewed your owner’s manual to make the proper settings adjustments, but youâre still experiencing problems…you might have a leak. Wood pellet stoves operate through a system of air intake and exhaust, and the exhaust fan sucks air out through the burn pot to cause combustion of the pellets. It’s important to inspect your venting setup to see if it’s properly sealed, but it’s more likely the leak is through your door gasket.
Itâs simple to test the door seal efficiency with a dollar bill. While holding on to one end of the bill, insert the other side into the door, and shut it. Pull out the dollar while the door is still shut, and note the resistance. You shouldnât be able to remove the bill without a good amount of resistance. Repeat this method all around your door to check the full effectiveness of your gasket.
If you ordered your wood pellets from Woodpellets.com and you find damage to the actual wood pellets â call 1-800-PELLETS within 30 days of delivery to speak with a Quality Assurance Representative. Â All Woodpellets.com Quality Certified fuels are backed by a Physical Quality Guarantee, which is valid for 30 days after the delivery date.
We’ve shown you how to use wood pellets in a fire pit, but there’s never been a fire pit created for burning wood pellets until now.
Designed by an innovative team at TIKIÂŽ to address what consumers don’t like about a typical outdoor fire session, this fire pit has been engineered to run on wood pellets. Since the main goal of this project was to find the easiest, cleanest way to enjoy an outdoor fire – using wood pellet fuel certainly makes sense.
The inventors claim that due to the airflow technology and wood pellet “pack” – getting the fire started is instant, the burn is clean and the whole experience is hassle-free. Mass production hasn’t begun yet, but you can learn all about this invention on the crowdfunding platform, Kickstarter.
What do you think? Would you want a wood pellet burning fire pit?
We hear this question a lot this time of year because it’s not always possible to store wood pellets inside. Many folks don’t have a garage or available dry space outdoors, but that’s okay. In order to properly store your wood pellets outside, you just have to take a few extra steps.
Read >> See How This Family Sends Their Pellet Bags to the Basement for Storage
First, make sure to fully inspect your delivery as soon as possible. Your fuel is carefully wrapped and protected with a plastic shroud before it’s sent out to you. If you find any rips or holes in the plastic shrouding, be sure to close them with water-proof tape or additional layers of plastic. Is there extensive damage or any wet bags? If so, call 1-800-PELLETS right away to speak with a Quality Manager.
The next step is very important. Securely fasten a sturdy tarp over your skids. This will protect your fuel from water, weather and any birds or small animals that may try to puncture the plastic to make a home. Make sure the tarp is well connected to the pallet to avoid losing it with wind gusts.
Read >> Keep Your Outdoor-Stored Pellets Dry with This Simple Trick
If you’re interested in a much more convenient tarp, check out our brand new custom pallet covers with velcro access! Available in a 50â height for 1-ton skids and a 72â height for a 1.5 ton skid, each protective tarp is 49 inches in length and width, with a white outside and black underside. The 8Ă8 woven material is rated for 1 year of UV protection to help with protection from the elements.
Helpful Tips for Outdoor Storage:
Make sure you do everything you can to protect your pellets. But in the rare instance they arrive damaged, all of our Quality Certified fuels are backed by guarantee. We are here for you if you have any questions.Â
In the early 1970’s, Romeo Jr. and Maggie Pimpare moved to Sanford Maine with their three young children and started a car repair business. The business eventually expanded into manufacturing custom made portable buildings, and when wood pellet stoves were added to the shop for sale in 1997, D&J Home & Hearth was born.
In 2015 Wayne, Wendy & Randy bought the thriving business from their parents. Today the company is a leading distributer of Harman, Ecochoice, Vermont Casting, DutchWest, Majestic pellet, wood, gas stoves, inserts and fireplaces.
In order to offer expert wood pellet customer service along with the convenience of ordering premium wood pellets online, D&J has recently partnered with Woodpellets.com.
Now any wood pellet stove owner within D&J Home & Hearth’s pellet delivery service area can now place an order through Woodpellets.com online or by calling 1-800-PELLETS.
Woodpellets.com is excited to partner with a family-run business that values customer service as much as we do!
Horse bedding is used in stalls to absorb urine and moisture, and is a necessary part of properly maintaining clean stalls. Ideal bedding material makes cleaning up messes easy, is easy to store, and is the least wasteful.
Straw and wood shavings are commonly used, but using softwood wood pellets as horse bedding is becoming popular among experienced horse and stable owners.
Pellet bedding is perfect for stables with tight space constraints, because storing wood pellets takes up significantly less space than other alternatives. One bag of wood pellets takes up only 1.5 cubic feet of space in storage, but expands after proper wetting to nearly 4 cubic feet of bedding.
Because wood pellets are made of densely compacted, kiln-dried wood fibers â they are twice as absorbent as shavings, and hold four times the odor elimination power!
Much like with any fuel purchase – buying your wood pellets or wood bricks for the heating season can be a significant expense. The Flex Savings Plan (FSP) was created to make saving up for that large order easier.
Enrolling in the FSP gives you the ability to save up over time with adjustable monthly deposits to your Woodpellets.com account. Once you decide you’re ready to order, all those deposits have added up to an account credit which will be applied to your fuel order.
 Flex Savings Plan Benefits
The Flex Savings Plan is still new and unique within the wood pellet market – so we understand you might have some questions. We have compiled the most common questions about the FSP below. Feel free to post your own questions in the comment section!
How does the Flex Savings Plan work?
The plan works by automatically making a monthly deposit using an electronic check or credit card into your credit account in any amount over $25 that you are comfortable with. Each deposit is added to your Woodpellets.com account as credit to use on your next purchase. When you are ready to order, your accumulated credit amount will be deducted from the order balance.
Are there any fees or hidden costs?
The FSP is a free way to help you budget for your fuel purchase. Your payment amounts are decided by you, and there are no extra fees. Think of it like a Christmas Club savings account; but one you use for your wood pellet fuel instead of presents.
How long does the plan last?
You can participate for as many months as you wish! When you place your order, you can just let us know if you’d like to continue or not. If you discontinue your plan, you can sign back up again whenever you’re ready. At any point, you can decide to opt out of the Flex Savings Plan, too. You’ll be refunded all of your accrued credit, less a 5% transaction fee.
Do I have to save a certain amount before ordering?
No – it’s up to you how much you want to save up. Most enrollees design their plan to cover the entire fuel order cost – but that is not mandatory. The duration of your specific plan and your monthly amount is completely up to you! We just require payments of at least $25.
I want to enroll now – but I don’t know what type or how much fuel I’ll be ordering yet.
That’s okay – because when you sign up for the Flex Savings Plan, you are not placing an order. When a Woodpellets.com professional helps you start your plan – you’ll just choose your payment type, the day you’d like your first payment to go through, and the amount you’d like to contribute each month. Later, whether you’ve accumulated $100 or $1000 in account credit, you can place your order whenever you’re ready.
Can I place my order now and apply FSP payments to that order?
No, sorry. The Flex Savings Plan is for future orders only – and we are unable to apply future payments to current orders.
Is it too late to change my payment amount?Â
As long as your amount is at least $25, you can change your amount at any point during your plan. We named this program the Flex Savings Plan for a reasonâŚitâs flexible! Just call 1-800-735-5387 to speak to a Woodpellets.com professional. He or she can make adjustments for you, and answer any questions you might have.
How do I sign up?
Getting started is easy. Call 1-800-PELLETS to enroll now!
Please see more FAQs and Terms and Conditions, here.
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