Much like with any fuel purchase – buying your wood pellets or wood bricks for the heating season can be a significant expense. The Flex Savings Plan (FSP) was created to make saving up for that large order easier.
Enrolling in the FSP gives you the ability to save up over time with adjustable monthly deposits to your Woodpellets.com account. Once you decide you’re ready to order, all those deposits have added up to an account credit which will be applied to your fuel order.
Flex Savings Plan Benefits
- Free Flexible Delivery on your next fuel order!*
- NEW! Delivery Priority: Get bumped to the top of the delivery queue to get your fuel faster!
- Custom Plans: Your monthly payment amount can be adjusted at any time, and you decide how long to participate!
- Easy Budgeting: Spread out that large payment over months! Your accumulated credit will be applied to your next order.
- No Risks: This plan was designed to help our customers, but you might change your mind. Suspend or cancel at any time!
The Flex Savings Plan is still new and unique within the wood pellet market – so we understand you might have some questions. We have compiled the most common questions about the FSP below. Feel free to post your own questions in the comment section!
How does the Flex Savings Plan work?
The plan works by automatically making a monthly deposit using an electronic check or credit card into your credit account in any amount over $25 that you are comfortable with. Each deposit is added to your Woodpellets.com account as credit to use on your next purchase. When you are ready to order, your accumulated credit amount will be deducted from the order balance.
Are there any fees or hidden costs?
The FSP is a free way to help you budget for your fuel purchase. Your payment amounts are decided by you, and there are no extra fees. Think of it like a Christmas Club savings account; but one you use for your wood pellet fuel instead of presents.
How long does the plan last?
You can participate for as many months as you wish! When you place your order, you can just let us know if you’d like to continue or not. If you discontinue your plan, you can sign back up again whenever you’re ready. At any point, you can decide to opt out of the Flex Savings Plan, too. You’ll be refunded all of your accrued credit, less a 5% transaction fee.
Do I have to save a certain amount before ordering?
No – it’s up to you how much you want to save up. Most enrollees design their plan to cover the entire fuel order cost – but that is not mandatory. The duration of your specific plan and your monthly amount is completely up to you! We just require payments of at least $25.
I want to enroll now – but I don’t know what type or how much fuel I’ll be ordering yet.
That’s okay – because when you sign up for the Flex Savings Plan, you are not placing an order. When a Woodpellets.com professional helps you start your plan – you’ll just choose your payment type, the day you’d like your first payment to go through, and the amount you’d like to contribute each month. Later, whether you’ve accumulated $100 or $1000 in account credit, you can place your order whenever you’re ready.
Can I place my order now and apply FSP payments to that order?
No, sorry. The Flex Savings Plan is for future orders only – and we are unable to apply future payments to current orders.
Is it too late to change my payment amount?
As long as your amount is at least $25, you can change your amount at any point during your plan. We named this program the Flex Savings Plan for a reason…it’s flexible! Just call 1-800-735-5387 to speak to a Woodpellets.com professional. He or she can make adjustments for you, and answer any questions you might have.
What do you mean by ‘Delivery Priority’?
This is a brand new feature. Delivery Priority isn’t next day delivery, but it will bump your order to the front of the delivery queue. So during peak season when delivery lead times can grow to be many weeks, we’ll prioritize your order to significantly reduce your delivery lead time.
How do I sign up?
Getting started is easy. Call 1-800-PELLETS to enroll now!
*Free flexible delivery offer requires an order of 3+ tons and 3 months of payment participation. Standard and Precision delivery have a small additional charge. Delivery Priority subject to product availability and the discretion of our delivery coordinator. Customer will receive a refund of all funds accrued upon cancellation – less a 5% electronic handling charge. Please see more FAQs and Terms and Conditions, here.