What to Expect When You’re Expecting (The Wood Pellet Delivery Version)

There’s a lot to know about wood pellets, especially if you’re expecting a home delivery. We’re here to cover some basics, and if you still have questions, we’ve got experts to answer! 

Delivery Details

At Woodpellets.com, we offer garage delivery, which includes skids delivered into your garage. A garage delivery includes the extra step of using a pallet jack to pick up the skids from where the forklift placed them. Then they are carefully transported to your desired garage location.

For all deliveries, the truck parks in the street, not your driveway. A forklift removes your skids from the truck to deliver at your specified drop off location in your driveway or garage.

To see how a standard driveway delivery works, watch our video of one here.

Skid Size

A pallet of stacked wood pellet bags (referred to as a skid) is available in the 1 ton size and includes a 48” x 40” pallet. A 1-ton skid holds 50 forty-pound pellet bags and is about four feet tall. 

If you’re having wood pellets delivered to your home for the first time, or you are storing them in a new location, we highly recommend measuring the space before delivery to ensure they will fit.

Normal Pellet and Packaging Characteristics

Your wood pellets will have a woody scent and include bag vents and some condensation.

Woodpellets.com

Bag vents are rows of very small holes that are a necessary part of the bagging process. They allow airflow throughout the pellets and protect from moisture, as there can be a tiny amount of leftover warmth from the manufacturing process at the time of bagging.

The vents also prevent bags from popping and breaking while being moved and stacked. If there are large, random holes, these are not vents and should be patched immediately.

If you find damage that has affected the actual wood pellets, call 1-800-PELLETS within 30 days of delivery to speak with a Quality Assurance representative. All Woodpellets.com Quality Certified fuels are backed by a Physical Quality Guarantee, valid for 30 days after the delivery date.

Your skids will arrive wrapped with a protective shroud, which should also be inspected upon delivery. If you notice condensation within the protective layers, that is perfectly fine. Sometimes certain weather conditions can cause this moisture. It will not affect pellet quality.

The pellets have a woody scent, which varies based on the type of pellet purchased. This clean, natural scent is due to the 100% wood fiber makeup of the pellets, which have no binders or additives.

Abnormal Packaging Characteristics

Shroud Tears: Minor tears happen occasionally, but a quick and easy fix is to patch with duct tape to prevent water from leaking in. If there is major damage to the protective plastic, check to see if there has been any damage to the pellets, and call us immediately if you find any. 

Bulging Bags: This may indicate water damage. Cut open a bag, and if you see clumps of pellets or sawdust, please give us a call. To learn more, check out this blog post on what happens when water gets to pellets.

Bag Holes: If you see large or irregular holes in the bag that are different than the bag vents, patch them with duct tape to prevent water intrusion. Check to see if there has been damage from the holes and call us if there is.

Questions? Call 1-800-PELLETS to speak to an expert!

Pellet Stove Problems? A Professional Stove Technician Has Answers.

Pellet stoves are an efficient and cost-effective way to heat your home, but they can occasionally present challenges. Below are some common problems and questions that our customers have when it comes to their pellet stoves.  We’ve had a professional stove technician offer tips and tricks on what to do in these scenarios. If you still have questions or problems, feel free to reach out to us directly!

I Keep Getting Clinkers in My Burn Pot. What is Causing This?

Clinkers are formed by burned or partially burned pellets

Clinkers are formed by burned or partially burned pellets that melt together into clumps. They look like chunks of ash and can cause airflow issues from blockage. Clinkers are likely the result of poor air mixture from a neglected or dirty unit. They can also be caused by incorrect air adjustments. Make sure your stove is cleaned properly and check and adjust the stove’s air intake settings according to the manual to ensure proper airflow for complete combustion.

If you’ve tried adjusting the airflow and cleaning the unit but still experience issues with clinkers, it’s time to call a professional. They can inspect and diagnose any underlying problems to ensure your stove is functioning properly.

My Pellet Stove Won’t Ignite.

There are a variety of reasons for your pellet stove failing to light. The most common reasons are bad air flow, a dirty unit, a bad igniter, a blown fuse or a bad gasket around the igniter. If you’ve cleaned out your unit and adjusted airflow and it’s still not igniting, it may be time to call a professional to inspect and diagnose the problem.

The Heat Isn’t As Hot As It Should Be.

Not feeling the heat you were expecting can be frustrating. The most likely culprits for this issue are a dirty unit blocking proper airflow, a neglected/dirty heat exchanger, or incorrect blower settings. If you’ve checked all of these possibilities and none are the cause, and you purchased your fuel from Woodpellets.com, give our Quality Control Manager a call to walk you through what’s happening.

My Stove Keeps Shutting Down

Many newer units will flash a light on the unit, and will give a reason on the screen for the shut down. You may have noticed the common causes for most pellet stove problems by now: a dirty unit and/or poor air adjustments. Make sure to check both of these if your stove keeps shutting down. Also, your pellets might not be feeding into the auger correctly, due to a worn down or broken part, so make sure to check that possibility as well.

My Flame is Very Lazy

If your flame is weak, or “lazy,” you’re not getting the heat you need and your stove might shut down. This problem is most likely caused by a bad or weak blower exhaust, poor air adjustments, or an uncleaned/neglected pellet stove. As with the other problems, do your due diligence to check if the stove needs cleaning or different air adjustments. If you’re still having problems, you may want to contact a professional to diagnose the problem.

If you still have questions or problems related to your pellet stove, don’t worry! We’re here to help! Give us a call at 1-800-PELLETS.

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