At Woodpellets.com, what sets us apart from other pellet providers is our commitment to product quality assurance and our convenient delivery system. Our support team understands best how Woodpellets.com makes this happen, so we asked our Fuel Quality Assurance Manager, Joy, and Customer Support Specialist, Laurie, to share their insight.
Joy, Fuel Quality Assurance Manager
“I work for our customers. It’s the main purpose of my job! I am the point of contact from the beginning to end of the process—from the time a customer places an order to that relaxing moment when they’re burning pellets in their stove. Service doesn’t stop with delivery. I ensure the user expectations are met and (hopefully) exceeded.
You might think my job sounds like no fun, but you’d be wrong! I love my job. Sure, I hear about where we can improve, but I also get to hear the praise. In the rare event that something goes wrong, our quality guarantee ensures we make things right, and fast. Although we strive for perfection with every order and delivery, if something goes wrong, the quality guarantee gives me a step-by-step process to fix the issue.
Using pictures is often the most effective way to solve the problem. I then work with the mill to get your claim resolved quickly and to your satisfaction. If the issue is non-fuel related, and I’m unable to assist with troubleshooting, we have a trusted network of wood pellet professionals we can connect you with for resolution.”
Laurie, Customer Support Specialist
“We understand making a fuel purchase annually can be a bit overwhelming as it is a significant investment to keep you warm. I’m here to support you through every step, help minimize stress and make the process as easy as possible! I oversee all customer support aspects from the time you place your fuel order until it’s delivered and you’re enjoying the warmth it brings.
Our streamlined ordering process ensures ease and efficiency, whether you order online or call in. We frequently receive praise for how simple and hassle-free our ordering system is, and we strive to make every step this smooth and straightforward.
During our normal business hours, we are always reachable via email or phone, and we are committed to providing prompt and attentive responses to any questions or concerns you have.
If you have any constraints on your delivery timing, we try to accommodate you as best as possible. Should you encounter any issues with your product or delivery, I am here to help with that as well. Our quality guarantee is among the best in the industry, and we stand by it to ensure your complete satisfaction with your purchase.
What truly sets Woodpellets.com apart from other pellet fuel suppliers is our unwavering commitment to exceptional service and quality. We pride ourselves in providing you with the best quality pellets in the industry. We don’t just deliver fuel, we deliver peace of mind and a superior customer experience that distinguishes us in the market. Our whole team is committed to ensuring a hassle-free process from order to delivery.
Have questions? Comments? Joy, Laurie and the Woodpellets.com support team are ready to chat! Give us a call at 1-800-PELLETS. We’d love to hear from you!
