If you’re experiencing blackened glass, it can most likely be fixed with one tweak. Your problem could be caused by a lack of air flow. Burning on too low of a setting can make your air-to-pellet ratio out of balance, which results in the build-up of creosote.

To make the proper changes, first take a look at your owner’s manual. This often overlooked resource is packed with helpful model-specific info, including how to properly adjust your settings and troubleshoot.

If your settings are correct, but you’re still experiencing problems – you might have a leak.  Wood pellet stoves operate through a system of air intake and exhaust.  The exhaust fan works to suck air out through the burn pot to cause combustion of the pellets, which is hindered by a leaky gasket. The most common air flow leak is through the door gasket.

It’s simple to test your door seal with a dollar bill. While holding on to one end of the bill, insert the other side into the door, and shut it.  Pull out the dollar while the door is still shut, and note the resistance. You shouldn’t be able to remove the bill without a good amount of resistance. Repeat this method all around your door to check the full effectiveness of your gasket.

While you’re checking for air leaks, also think about your venting. Are the seals tight and properly cleaned? Is it the wrong size? If you’re still experiencing burn issues, you may want to consider a stove cleaning done by a professional.

If you purchased your wood pellets from Woodpellets.com, give us a call to speak to a Quality Control Manager at 1-800-PELLETS!