Heavy Snow Affecting Some Delivery Regions

Delayed Wood Pellet Deliveries

We wish the weather was something within our control. I’m sure many New Englanders feel the same way while endlessly shoveling, spinning tires and just trying to get from A to B. Although we often make deliveries in snow, rain and fog; recent heavy snow accumulation has made some delivery regions hazardous for periods of time. Therefore, some customers will experience delays in order deliveries. In times like these, weather-related delays are unavoidable in some areas. However, we are doing everything in our power to get orders delivered as quickly and safely as possible.  

When your place your order, whether by phone or online, you are given an estimated time frame in which your fuel will arrive. However, during this record-breaking snowfall for New England, there are instances when it’s just not possible to meet these delivery windows. Slippery conditions and poorly paved roads make it not only exceedingly difficult to make deliveries – but also raises serious safety concerns.

These hazards aren’t just during travel to the delivery location – there are also issues upon arrival in some areas. Our large, wide delivery trucks need enough space to safely travel down your road and park.  Cars need to be able to travel around our truck and not be blocked by it. Once parked, the forklift is lowered from the truck to unload the pallet(s) to be brought up the driveway. Large snowbanks taking up space in the road can either make both of these tasks not possible, or just dangerous for other drivers on the road. Our delivery team will communicate with any affected customers to find the safest, quickest delivery time under these circumstances.

Boston Globe Snowfall Chart

After snowfall records set 37 years ago have been broken in New England…there is still more to come. We hope everyone is staying safe and informed. 

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