David, Grafton MA
Last year I had a horrific experience buying pellets online with another company. I was very reluctant to try another online wood pellet vendor us since your company had a Billboard in my neighborhood, I decided to try again. After logging into your website, I had some questions about the variety of available wood pellets and wound up Live Chatting with Joy. I was impressed with Joy's knowledgeable, professional and personable customer service. The way she has handled my order through its various stages has been met with the kind of excellent quality and outstanding customer service I rarely see these days. My experience with PelletSales.com has been extraordinary in every way because of the way my order was handled by Joy, and you can count on my repeat business next year."
Paul, Worcester MA
Thanks so much for the great delivery service. We specified to the left of the garage where other folks have just dropped them on the grass (there is no grass there anymore). Not sure which of your guys delivered the 2 tons we ordered, but they noticed that we had empty pallets stacked on the side of the shed. The pellets were placed neatly beside the empty pallets and off the grassy area. Very nice surprise. Well done!!"
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Anonymous, North Kingstown RI