David, Grafton MA
Last year I had a horrific experience buying pellets online with another company. I was very reluctant to try another online wood pellet vendor us since your company had a Billboard in my neighborhood, I decided to try again. After logging into your website, I had some questions about the variety of available wood pellets and wound up Live Chatting with Joy. I was impressed with Joy's knowledgeable, professional and personable customer service. The way she has handled my order through its various stages has been met with the kind of excellent quality and outstanding customer service I rarely see these days. My experience with PelletSales.com has been extraordinary in every way because of the way my order was handled by Joy, and you can count on my repeat business next year."
Paul, Worcester MA
I just wanted to express my satisfaction with the friendliness, courteous and professional behavior of the driver that made our delivery. I was concerned our narrow road was going to be a problem, but he was able to get the truck into a position to make the delivery and put the pellets exactly where requested. Unfortunately I did not catch his name, but I am sure you have the record of delivery. This was my first time using PelletSales.com and I was extremely please with the ease of ordering and delivery.
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Anonymous, Southbridge MA