David, Grafton MA
Last year I had a horrific experience buying pellets online with another company. I was very reluctant to try another online wood pellet vendor us since your company had a Billboard in my neighborhood, I decided to try again. After logging into your website, I had some questions about the variety of available wood pellets and wound up Live Chatting with Joy. I was impressed with Joy's knowledgeable, professional and personable customer service. The way she has handled my order through its various stages has been met with the kind of excellent quality and outstanding customer service I rarely see these days. My experience with PelletSales.com has been extraordinary in every way because of the way my order was handled by Joy, and you can count on my repeat business next year."
Paul, Worcester MA
I can't tell you how impressed I am with your company and website. My husband and I take great pains to research the pellets that we are considering and usually have to go to each individual pellet company's website to get that information. The composition of the pellet, the ash content, the BTU rating and moisture content are all there as well as the pricing and delivery fee's. The website is very easy to navigate which tells me that someone invested many, many hours to develop it. The bonus was that we were scheduled for our delivery on a specific day and time and it actually was delivered on that day and time. I'm recommending you to everyone I know who has a pellet stove and I hope you plan on being in business for a long time because I'm going to need you every year for our pellets. You've made our lives a whole lot easier! Thanks a million."
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Anonymous, Pepperell MA