David, Grafton MA
Last year I had a horrific experience buying pellets online with another company. I was very reluctant to try another online wood pellet vendor us since your company had a Billboard in my neighborhood, I decided to try again. After logging into your website, I had some questions about the variety of available wood pellets and wound up Live Chatting with Joy. I was impressed with Joy's knowledgeable, professional and personable customer service. The way she has handled my order through its various stages has been met with the kind of excellent quality and outstanding customer service I rarely see these days. My experience with PelletSales.com has been extraordinary in every way because of the way my order was handled by Joy, and you can count on my repeat business next year."
Paul, Worcester MA
I was told that the delivery of my wood pellets would be the driver’s last delivery of the day, so I was pleasantly surprised when the driver arrived at 2:00 p.m.. I was grateful that the driver put the two pallets in my garage. I was amazed at the skill and the speed at which he completed this difficult task. The driver was very friendly and courteous. This is my third delivery from woodpellets.com, and the service has been superb every time."
read more customer feedback
Anonymous, Storrs Mansfield CT