David, Grafton MA
Last year I had a horrific experience buying pellets online with another company. I was very reluctant to try another online wood pellet vendor us since your company had a Billboard in my neighborhood, I decided to try again. After logging into your website, I had some questions about the variety of available wood pellets and wound up Live Chatting with Joy. I was impressed with Joy's knowledgeable, professional and personable customer service. The way she has handled my order through its various stages has been met with the kind of excellent quality and outstanding customer service I rarely see these days. My experience with PelletSales.com has been extraordinary in every way because of the way my order was handled by Joy, and you can count on my repeat business next year."
Paul, Worcester MA
Yesterday afternoon I received my delivery of 6 tons of pellets from your company and I was totally impressed with your people. You take pride in your work because before I started stacking my pellets I noticed one of the bottom bags had been wet and starting to fall apart. Once I open the big plastic bag I had one extra bag, I can't believe you are so professional and had already notice the damage before they left you shop. I thank-you for your great support and keep up the good work keeping the customer happy. Thank-you "
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Anonymous, Candia NH