Ordering from WoodPellets.com
If you have more questions, give us a call at 1-800-PELLETS. Our Pellet Experts will happily walk you through our order process and answer all your questions.
This is a big purchase to make online. How do I know you’re a reputable company?
Browse our customer feedback page or call us at 1-800-PELLETS to speak to our customer service team… But you don’t have to take our word for it! We received the Perfect Record Award from the Better Business Bureau, or ask around on online forums. We pride ourselves on bringing you the best pellets at the best prices, and we’re happy to answer any questions you have about us or our pellets!
When will you charge my credit card?
We’ll authorize your credit card when you place your order (just to make sure your information is correct), and once you confirm your delivery date with us, we will charge your card.
Can I buy a truckload of fuel?
Bet we can help you with that! Give us a call at 1-800-PELLETS and ask to speak with someone in truckload sales.
Can I pick up my order?
We specialize in home delivery, but we know some people would prefer to pick up their fuel. Check to see if we have a pickup location near you.
Delivery from WoodPellets.com
You’ll love getting the best wood pellets with convenient home delivery! And we guarantee that no one will treat your pellets better. Learn more from our community blog and our customers.
When will I receive my delivery?
Your delivery coordinator will contact you a few days in advance to confirm your delivery date. Most people receive their order in 1-2 weeks. But that can vary depending on the time of year, your location, and your needs. You can always give us a call at 1-800-PELLETS if you have specific requirements – we do our best to accommodate you!
Where will you drop my wood pellets?
Where would you like us to drop them? When you place your order, we always ask for delivery instructions. We carry forklifts on all our trucks, so we can drop your pallets in your driveway or push them into your garage. And in most areas of New England, we can bring your pallets to the back of your garage with our optional pallet jack service.
Do I have to be home for delivery?
Nope, not unless you’d like to be! If you’re not going to be home, please make sure to describe what you’d like us to do in the delivery instructions box when you order, and our expert drivers will follow your instructions to a tee. So if you want us to call when we’re 30 minutes away so you can come meet us, we will. If you want your wood pellets in front of the right garage bay door, we’ll drop them there. And feel free to use a marker to show us exactly where we should drop them.
Can I keep my wood pellets outside?
All of our pellets are wrapped in protective shrouding, so, yes – they can weather the elements. If you’re going to store your pellets outside, we recommend the following course of action: (1) store your pallets in a high, dry area away from irrigation; (2) inspect your pallets and make sure there are no holes in the shrouding; and (3) cover your pallets with a tarp for an additional layer of protection.