FLEX SAVINGS PLAN
The Simple Way To Save For Your Fuel
The Flex Savings Plan is designed to help budget your large annual fuel purchase by making it easier to save. And with the overwhelming customer response we recieved last year, we are excited to introduce some new features to the program in 2015.
Our Flex Savings Plan allows you to make a monthly deposit in any amount you choose, enabling you to budget your wood pellet fuel purchase over many months - instead of a single large one-time payment.
Think of it like a Christmas Club savings account; but one you use for your wood pellet fuel instead of presents.
*Delivery priority depends on product availability and the discretion of our delivery coordinator.
- Convenient low monthly payments.
- Flexible - you choose the amount and duration.
- Personalized - you decide how to fund the plan.
- No special fees or charges.
- No commitments; cancel or suspend at any time.
- Payment confirmation emails and account updates.
- New - Delivery Priority! Get bumped to the top of the delivery queue.*
How it works
How to sign up
Call us at 1-800-735-5387 and one of our fabulous customer service folks will walk you through the process.
Q: How much should I save each month?
A: Based on an estimate of the number of tons your burn annually, the average cost per ton for the grade of fuel you prefer, and the number of months you wish to budget for - we can help you calculate your monthly savings amount.
Q: How do I fund this Flex Savings Plan?
A: You may choose between using a credit card or your checking account. Your monthly deposit will be automatically processed each month.
Q: Can I change the amount, or the number of monthly installments?
A: Yes, if at any point you wish to change the amount you save each month, or the length of the plan, simply contact us and we'll make the desired changes.
Q: What do you mean by 'delivery priority'?
A:While you won't get next day delivery, we will bump your order to the front of our delivery queue. So during peak season when delivery lead times can grow to be many weeks, we'll prioritize your order and reduce your delivery lead time. Note, delivery priority depends on product availability as well as the discretion of our delivery coordinator.
Q: Can I receive my fuel before accumulating enough credit to pay for it?
A: No, all orders using Flex Savings Plan credits must be paid in full at the time the order is placed; future Flex Savings Plan payments cannot be applied to an existing order.
Q: Can I still take advantage of promotional pricing or specials?
A: Promotions may not be combined. However, if your order qualifies for another promotion at the time you place it with us, you may choose which promotion you would like us to apply.
Q: Can I combine Flex Savings with my PelletBucks balance?
A: Yes, any order you place will credit both PelletBucks as well as any Flex Savings credits you have accumulated.
Q: Can I use Flex Savings to purchase wood bricks (or any non-Pellet fuel)?
A: Yes, wood bricks and logs may be used with our budget payment plan.
Q: Can I change my mind and ask for a full refund?
A: Sure. We'll refund all you money back minus a 5% electronic handling charge.
Q: Can I use this plan to save for one ton?
A: Yes, but you will not qualify for our free delivery offer that requires 3 tons or more.
Q: Can I place my order now and apply Flex Savings payments to the order?
A: No, Flex Savings is for future orders only - and we are unable to apply future payments to current orders.
Terms and Conditions
The minimum amount to participate in this Flex Savings Plan is $25 a month.
All orders using Flex Savings Plan credits must be paid in full at the time the order is placed; future Flex Savings Plan payments cannot be applied to an existing order..
Email payment confirmations will get sent immediately following any payment.
Flex Savings Plan credits will automatically be applied to any purchases from WoodPellets.com.
A 5% electronic handling charge will be applied to refunds on credit balances.
Flex Savings Plan amounts are entirely at the discretion of the customer.
Flex Savings Plan credits will be immediately applied to any new order.
The customer understands that Flex Savings are solely for the purpose of providing a service to the customer to assist with the budgeting of their monthly expenditures, and in no way represents a contract for services or pricing.
Questions? Call Us at 1-800-735-5387