How Our Home Delivery Works

Delivery truck  

Two Scheduling Options

Flexible Delivery: We'll notify you at least one day in advance by e-mail when we'll be delivering your fuel.

Standard & Precision Delivery: One of our delivery coordinators will contact you to coordinate a mutual date and time frame that is convenient for you.

 
Delivery truck  

We never park in your driveway!

We park our truck in the street (not in your driveway!) and unload your pellets using our special forklift.

 
Forklift  

We’re great at following directions!

We then carry your pellets up your driveway using our forklift and we place them exactly where you tell us. Give us the specifics in advance, or tape a sign that says 'PELLETS HERE' where you want em, and they’ll be ready & waiting when you get home!

Sorry. Our fork trucks are too large to travel into your garage! We wouldn’t want to damage your floor!

 
Pallet jack  

Optional Garage Delivery!

If you selected Precision Delivery* then we place the pellets in the back of your garage using specialized pallet jacks.

You must be home to accept delivery and coordinate placement of your order. The floor will need to be concrete and flat to ensure that our pallet jack can used. In addition, the delivery driver must have clear and unobstructed access to the space.

This option costs a little more, but it can be a real time saver! (*Not available in all areas.)

We our drivers - you will too!