How to Make a Wood Pellet Delivery Seamless

With delivery season in full swing, we thought it might be helpful to provide a general guideline for our customers on how to make your Woodpellets.com home delivery as easy as possible.

The more information you provide, the better. Does your road have heavy construction going on? Is your driveway hard to find? Does your address not come up on GPS? If our drivers know ahead of time what to be prepared for, we can better serve you. It’s better to be up front about any tricky circumstances especially, so the delivery team can do all that’s possible to find a solution ahead of time.
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What Kind of Weather Will This Winter Bring?

Climate.Gov

The 2014-15 heating season in the Northeast started pretty mild – with temperatures in September averaging around 50 degrees (F). January and February temperatures plummeted, and the snow accumulation broke records in many places. Most stoves weren’t switched off for the season until well into May.

      >> 
New England Snowfall Records Broken 

But what will this winter bring for the Northeast? More bitter temperatures? More debilitating snow levels?

Unfortunately, the Old Farmers Almanac is predicting above-normal snow and below-normal temperatures for much of New England.

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Your Pellets Should Be Ordered by the Time You See These 5 Things

It’s completely up to you to decide when you want to place your wood pellet and/or wood brick order. However – do you want to have a quicker turnaround between your order date and delivery date? Do you want to be prepared for that first time you need to fire up your stove? If your answer is “yes” to either of those questions – take a look at our list below.

Here are five common signs that you’ll start to see around the time when your fuel order should be (or should’ve already been) placed.

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Free Wood Pellet Storage for the Summer (It’s Back!)

Order by 7/17 for Free Summer Storage!

In May, Woodpellets.com offered a free summer storage promotion that was wildly popular among our customers. The buy now – take delivery later option was perfect for those who wanted to take care of ordering their fuel early, but didn’t want to give up precious space over the summer for storage.

We received so many requests in June to bring this offer back – we decided to do it! For a limited time only, you can order your wood pellets or wood bricks now, and not have to worry about taking delivery until between August 15th and September 15th!

Why is this offer so popular?

  • Buying now means you’ll be all set for the upcoming heating season. You’re way ahead of the rush that will come later in the season.
  • The current pricing locks-in for you. If prices rise later – it won’t affect you at all.
  • You can enjoy the rest of your summer knowing your pellets are ordered, but you don’t have to even see them yet!

Don’t wait too long – you have to order your wood pellets online or by phone before Friday, July 17th to get free storage!

 

Order Pellets Online

 

Call 1-800-PELLETS (800-735-5387) to speak to an expert!

Facebook Giveaway Ends Friday!

Wood Pellet Delivery

Connect with us to stay in the loop, and also to be entered to win a $50 Darden Restaurants gift card, redeemable at any Olive Garden®, LongHorn Steakhouse®, Bahama Breeze®, Seasons 52® or any other Darden restaurant! (Full list here.)

The winner will be selected at random from our list of Facebook fans on Friday, June 19th!

It’s so easy to participate! To have a chance to win,  Like the Woodpellets.com Facebook Page by 12pm on 6/19/15! The winner will be announced that afternoon.


Although not a part of the Pellet Pals Facebook Giveaway, the Woodpellets.com Twitter Page and Pinterest Page are great ways to stay connected!

No purchase necessary. Darden Restaurants, Inc. owns (Olive Garden®, LongHorn Steakhouse®, Bahama Breeze®, Seasons 52® and Yard House®) and is not affiliated with Woodpellets.com. Darden is not a sponsor or co-sponsor of this program. See backside of gift card for additional terms and conditions or visit www.darden.com/legal/legal.asp.

Employee Spotlight: New Manager of Operations

Convenient delivery of quality wood pellets and wood brick fuel.Mr. Ed Palmer joined the Woodpellets.com team in 2015 as the Operations Manager. As one of the many important moving parts of the company, Ed is responsible for ensuring the quality of delivery and distribution centers throughout our service region. This responsibility is essential for keeping deliveries timely and convenient, in order to make the customer experience a positive one.

Throughout his career, Ed has managed logistics across several industries, and is excited to now be a part of the Woodpellets.com team. Ed grew up In West Viriginia, and is the newest member of the team. In his free time, Ed enjoys fishing, boating, and off roading.

We asked Ed what he liked best so far about working for Woodpellets.com. His answer: “The team. Everyone is always looking for new ways to improve the customer experience. It’s really impressive and I’m happy to be a part of it.”

How to Stretch a Wood Pellet Purchase Over Several Months

Only by Woodpellets.comMuch like with any fuel purchase – buying your wood pellets or wood bricks for the heating season can be a significant expense. The Flex Savings Plan (FSP) was created to make saving up for that large order easier.

Enrolling in the FSP gives you the ability to save up over time with adjustable monthly deposits to your Woodpellets.com account. Once you decide you’re ready to order, all those deposits have added up to an account credit which will be applied to your fuel order.

If you sign up by March 25, 2016 – you’ll get FREE flexible delivery!*

 Flex Savings Plan Benefits

  • Free Flexible Delivery on your next fuel order!*
  • NEW!  Delivery Priority: Get bumped to the top of the delivery queue to get your fuel faster!
  • Custom Plans: Your monthly payment amount can be adjusted at any time, and you decide how long to participate!
  • Easy Budgeting: Spread out that large payment over months! Your accumulated credit will be applied to your next order. 
  • No Risks: This plan was designed to help our customers, but you might change your mind. Suspend or cancel at any time!

The Flex Savings Plan is still new and unique within the wood pellet market – so we understand you might have some questions. We have compiled the most common questions about the FSP below. Feel free to post your own questions in the comment section!

How does the Flex Savings Plan work?

The plan works by automatically making a monthly deposit using an electronic check or credit card into your credit account in any amount over $25 that you are comfortable with. Each deposit is added to your Woodpellets.com account as credit to use on your next purchase. When you are ready to order, your accumulated credit amount will be deducted from the order balance.

The only wood pellet budgeting program in the industry!Are there any fees or hidden costs?

The FSP is a free way to help you budget for your fuel purchase. Your payment amounts are decided by you, and there are no extra fees. Think of it like a Christmas Club savings account; but one you use for your wood pellet fuel instead of presents.

How long does the plan last?

You can participate for as many months as you wish! When you place your order, you can just let us know if you’d like to continue or not. If you discontinue your plan, you can sign back up again whenever you’re ready. At any point, you can decide to opt out of the Flex Savings Plan, too. You’ll be refunded all of your accrued credit, less a 5% transaction fee. (In order to receive Free Flexible Delivery on your next order, you have to sign up by March 25, 2016 and make at least three monthly payments of $25 or more.)

Do I have to save a certain amount before ordering?

No – it’s up to you how much you want to save up. Most enrollees design their plan to cover the entire fuel order cost – but that is not mandatory. The duration of your specific plan and your monthly amount is completely up to you! We just require payments of at least $25.

I want to enroll now – but I don’t know what type or how much fuel I’ll be ordering yet.

That’s okay – because when you sign up for the Flex Savings Plan, you are not placing an order. When a Woodpellets.com professional helps you start your plan – you’ll just choose your payment type, the day you’d like your first payment to go through, and the amount you’d like to contribute each month. Later, whether you’ve accumulated $100 or $1000 in account credit, you can place your order whenever you’re ready.

Can I place my order now and apply FSP payments to that order?

No, sorry. The Flex Savings Plan is for future orders only - and we are unable to apply future payments to current orders.

Is it too late to change my payment amount? 

As long as your amount is at least $25, you can change your amount at any point during your plan. We named this program the Flex Savings Plan for a reason…it’s flexible! Just call 1-800-735-5387 to speak to a Woodpellets.com professional. He or she can make adjustments for you, and answer any questions you might have.

What do you mean by ‘Delivery Priority’?

This is a brand new feature. Delivery Priority isn’t next day delivery, but it will bump your order to the front of the delivery queue. So during peak season when delivery lead times can grow to be many weeks, we’ll prioritize your order to significantly reduce your delivery lead time.

How do I sign up?

Getting started is easy. Call 1-800-PELLETS to enroll now!

 

Please call the experts at 1-800-735-5387 if you have any questions, or wish to enroll. Dont forget – signing up by 3/25/16 will get you Free Flexible Delivery on your next order!

 

*Free flexible delivery offer requires an order of 3+ tons and 3 months of payment participation. Standard and Precision delivery have a small additional charge. Delivery Priority subject to product availability and the discretion of our delivery coordinator. Customer will receive a refund of all funds accrued upon cancellation – less a 5% electronic handling charge. Please see more FAQs and Terms and Conditions, here.

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