It’s the time of year where the phones are steadily ringing, and we are talking with many new and returning customers. Due to other retailers running out of wood pellets and the time of year, our phone call volumes have significantly increased. The Woodpellets.com team is always happy to get you the answers you are looking for, so we have compiled a list of the most frequently asked questions we are hearing during this seasonal rush.
1. Do you have wood pellets to sell me?
If you type in your zip code on our website, or tell us on the phone, you will receive a list of available inventory in your area. You might see “Backordered” or “Sold Out” at times. However, if we tell you on the phone or you see online that pellets are available – that means we have them. We would never knowingly sell wood pellets or wood bricks that aren’t available.
Today is the first official day of Fall! This means it’s time for apple picking, pumpkin carving and soon…..firing up your wood and/or pellet stoves!
We can assure you that we are working diligently to get orders out to our customers as quickly as we can. However, pellets cannot be delivered immediately after ordering. (Lead times vary by region.) If you haven’t ordered your wood pellets or wood bricks yet, we strongly encourage you do so as soon as possible in order to secure your fuel and get into our delivery queue. It’s not our supply we are warning you about, because we have considerably more pellets than our customers have ordered from us, at any given time. We are just providing a friendly reminder to place your order sooner rather than later to get higher on our delivery list.
Whether you choose to stick with us this year, try us out for the first time, or order elsewhere…order as soon as you’re able. Our customer service representatives are standing by at 1-800-PELLETS, and our website (www.woodpellets.com) is always available for orders, 24/7.
We are very excited to announce a new cordwood alternative fuel for wood stoves. Cleanfire Wood Bricks burn hotter, cleaner, and longer than the equivalent amount of firewood without using any accelerants. Cleanfire Wood Bricks will make heating with wood much much easier and cleaner.
What makes Cleanfire Wood Bricks better than cordwood?
Made of kiln-dried, super-condensed recycled wood chips and sawdust, these bricks produce cleaner-burning, longer-lasting heat than cord wood alone. The biggest reason for the better performance of our Wood Bricks is the low-moisture content. Unlike cordwood, Cleanfire Wood Bricks do not loose heat evaporating the water trapped in the wood fiber. Instead, more heat is made available to warm your home. Read more
Wood bricks are a fantastic alternative to burning cord wood. Made of kiln-dried, super-condensed recycled wood chips and sawdust, they can be burned by themselves or added to cord wood to produce cleaner-burning, longer-lasting heat than cord wood alone. Because they are manufactured for optimal burning, they produce more heat than logs and consistently come with low moisture and high quality.
Why should I switch from cord wood?
(click to enlarge)
Convenience: Cords of wood are usually delivered to you in a pile dumped on your lawn or driveway. Then the moving, stacking (and sometimes splitting) follows. Even more time and effort is added if you have to season your logs before use. Also, one pound of biomass bricks is equal to 1.7 pounds of cordwood in terms of how much heat you get. This gives you 70% more room for the same amount of heating fuel!
Wood Bricks are delivered in a neat clean packaging on a pallet. Depending on the brand of biomass brick, the ton is typically comprised of 50 packages of 20 bricks. They can remain on the pallet, or the ton can be split up for quick stacking in tight spaces.
Cleanliness: Not only are biomass bricks environmentally clean, but also clean for your home: bricks are bark-free and bug-free. Wood chips and sawdust are the only components in the kiln-fired bricks, which means there is no chance for insects to make homes in them. Firewood can bring a variety of insects such as wasps, ants and beetles into your home. This is why campsites do not allow cord wood to be brought in for campfires.
Handy Camping Tip: Packages of biomass wood bricks can be brought camping, and happen to be excellent for campfires. Bricks light quickly, burn clean and burn hot. The hot ash bed alone (which is perfect for cooking food and s’mores over) from burning bricks puts out more heat than a log on fire!