Although the Massachusetts-based South Shore Wood Pellets permanently closed this year, the owner of SSWP felt it was important to redirect his customers to a reliable vendor that would provide the high level of premium products and service they are used to. That’s where we come in.
The team at Woodpellets.com has been working together with South Shore Wood Pellets to make sure former patrons are covered. We are a local New Hampshire company celebrating our 10th anniversary in business. We have withstood all the challenges over the years by focusing on one thing; our valued customers.
We proudly offer the highest quality wood pellets and bricks, convenient home delivery to your driveway or garage, and a team of experts to answer your questions – including troubleshooting and service needs. We have grown to become one of the most reliable and largest pellet retailers in the Northeast.
There’s a lot of information within the wood pellet industry to digest – especially when pellet delivery is involved. The purpose of this blog post is to cover some of the basics that are to be expected for your order.
Wood pellets are made of super condensed fine wood particles, held together only by natural sap within the original wood fiber. If you’re curious about the wood pellet creation process, check out our post about how wood pellets are made. Premium wood pellets burn so hot and so easily because of their very low moisture content. Unfortunately, these little heat powerhouses are unable to withstand direct contact with water. The time lapse video below will show exactly what happens when pellets become wet.
As you can see, the water expands the pellets and breaks them down into their original state of sawdust. If pellets have expanded after moisture contact, they are not usable in your pellet stove. (On the bright side – expanded wood pellets make for great natural horse bedding and kitty litter!)
Two of the main contributing factors to what makes the Woodpellets.com experience different are – product quality assurance and the convenient delivery system. In order to explain these processes accurately, we let Joy (Quality Assurance Manager) and Dan (Delivery Logistics Manager) describe their main responsibilities – in their own words.
Quality Assurance Manager: My primary function is to work for our customers. I am the before, during and after the order point of contact – from Customer Service, to the burn experience at home. Basically, the service doesn’t stop with the delivery – because I’m there to make sure user expectations are met and (hopefully) exceeded.
I Keep Getting Clinkers in My Burn Pot. What is Causing This?
Clinkers, which look like clumps of ash, can cause airflow issues from blockage. Clinkers are formed by burned or partially burned pellets that melt together into a clump.
There are two likely reasons for clinkers – a poor air mixture which due to a neglected or dity unit, or incorrect air adjustments.
My Pellet Stove Won’t Ignite.
There are a variety of reasons for your pellet stove failing to light. The most common reasons – bad air flow, a dirty unit, bad igniter, blown fuse, bad gasket around igniter – could be easily avoided with regular maintenance and professional inspections.
Myth #1: Hardwood Pellets are Better than Softwood
Preference for hardwood over softwood has its origins in the firewood burning community. It has long been considered better to burn hardwood in your wood stove or fireplace because it provides a longer burn compared to softwood. The main reason that hardwood burns better than softwood in wood stoves/fireplaces has to do with wood density (hardwood is more dense than softwood).
However, with wood pellets the advantages of hardwood are neutralized by the pelletizing process. Both hard and softwood material is dried to the same moisture level, of about 4-5%. Furthermore, regardless of the type of wood used to produce the pellets, the pelletizing process produces wood pellets with the same density. Once the moisture and density variance has been removed during the manufacturing process, softwood comes out ahead in terms of heat and performance.
But why does softwood produce hotter pellets with less ash? Biomass Magazine explains: “softwood has a higher percentage of resin content than hardwood, which will produce more heat per pound.”
The choice between hardwood and softwood pellets is entirely up to the consumer. There are some very high quality hardwood pellets available in the market that perform very well, but for the most part, softwood pellets will typically provide you with more heat for your money.
Today is the first official day of Fall! This means it’s time for apple picking, pumpkin carving and soon…..firing up your wood and/or pellet stoves!
We can assure you that we are working diligently to get orders out to our customers as quickly as we can. However, pellets cannot be delivered immediately after ordering. (Lead times vary by region.) If you haven’t ordered your wood pellets or wood bricks yet, we strongly encourage you do so as soon as possible in order to secure your fuel and get into our delivery queue. It’s not our supply we are warning you about, because we have considerably more pellets than our customers have ordered from us, at any given time. We are just providing a friendly reminder to place your order sooner rather than later to get higher on our delivery list.
Whether you choose to stick with us this year, try us out for the first time, or order elsewhere…order as soon as you’re able. Our customer service representatives are standing by at 1-800-PELLETS, and our website (www.woodpellets.com) is always available for orders, 24/7.
If you have a wood pellet stove, by this time you have either bought your pellets, or at least thought about it (we hope). Our phones have been ringing steadily and our hours have extended, which means the heating season is quickly approaching. We have been happy to hear from many new people this year, and of course we’re thrilled to be catching up with our past/repeat customers as well. During our high call volume, we have been hearing and experiencing a lot of the same things, which we’d like to address:
1. A Need for Information: We are getting calls from many new pellet stove owners with many questions about the best kind of wood pellets, the difference between hardwood and softwood, ash content importance, etc. Every person that answers the phone at Woodpellets.com is a wood pellet fuel expert. You won’t be transferred to another department in order to talk to someone who knows about pellets, and you will certainly not be rushed off the line. We completely understand that you might have a lot of questions, and we are all happy and ready to provide you with honest, helpful answers. Most members of our team are either pellet stove owners, or have owned a pellet stove in the past – so we’ve probably had similar questions at one point.
The new cordwood alternative fuel for wood stoves is here. Wood Bricks by Cleanfire burn hotter, cleaner, and longer than the equivalent amount of firewood without using any accelerants. Cleanfire Wood Bricks will make heating with wood much much easier and cleaner.
What makes Cleanfire Wood Bricks better than cordwood?
Made of kiln-dried, super-condensed recycled wood chips and sawdust, these bricks produce cleaner-burning, longer-lasting heat than cord wood alone. The biggest reason for the better performance of our Wood Bricks is the low-moisture content. Unlike cordwood, Cleanfire Wood Bricks do not lose heat evaporating the water trapped in the wood fiber. Instead, more heat is made available to warm your home. Read more
Have you heard about our referral program? You can get $25 in credit added to your account every time you successfully refer a new customer to Woodpellets.com!
Once your friend’s first order is delivered, you will automatically be credited $25 for your next order. So, if you’re happy with our service, our products and our convenient delivery…you can benefit. Read more