Two of the main contributing factors to what makes the Woodpellets.com experience different are – product quality assurance and the convenient delivery system. In order to explain these processes accurately, we let Joy (Quality Assurance Manager) and Dan (Delivery Logistics Manager) describe their main responsibilities – in their own words.
Quality Assurance Manager: My primary function is to work for our customers. I am the before, during and after the order point of contact – from Customer Service, to the burn experience at home. Basically, the service doesn’t stop with the delivery – because I’m there to make sure user expectations are met and (hopefully) exceeded.
I Keep Getting Clinkers in My Burn Pot. What is Causing This?
Clinkers, which look like clumps of ash, can cause airflow issues from blockage. Clinkers are formed by burned or partially burned pellets that melt together into a clump.
There are two likely reasons for clinkers – a poor air mixture which due to a neglected or dity unit, or incorrect air adjustments.
My Pellet Stove Won’t Ignite.
There are a variety of reasons for your pellet stove failing to light. The most common reasons – bad air flow, a dirty unit, bad igniter, blown fuse, bad gasket around igniter – could be easily avoided with regular maintenance and professional inspections.
Myth #1: Hardwood Pellets are Better than Softwood
Preference for hardwood over softwood has its origins in the cordwood stove community. It has long been considered better to burn hardwood in your woodstove because it provides a longer, hotter burn compared with softwood cordwood.
The principle reason that hardwood burns better than softwood in woodstoves has to do with wood density (hardwood is more dense than softwood) and it’s lower moisture levels.
However, with wood pellets the advantages of hardwood are neutralized by the pelletizing process. Both hard and softwood material is dried to the same moisture level, of about 4-5%. Furthermore, regardless of the type of wood used to produce the pellets, the pelletizing process produces wood pellets with the same density. And once the moisture content and density advantages has been removed during the manufacturing processing, softwood comes out ahead in terms of heat and performance.
If you have a wood pellet stove, by this time you have either bought your pellets, or at least thought about it (we hope). Our phones have been ringing steadily and our hours have extended, which means the heating season is quickly approaching. We have been happy to hear from many new people this year, and of course we’re thrilled to be catching up with our past/repeat customers as well. During our high call volume, we have been hearing and experiencing a lot of the same things, which we’d like to address:
1. A Need for Information: We are getting calls from many new pellet stove owners with many questions about the best kind of wood pellets, the difference between hardwood and softwood, ash content importance, etc. Every person that answers the phone at Woodpellets.com is a wood pellet fuel expert. You won’t be transferred to another department in order to talk to someone who knows about pellets, and you will certainly not be rushed off the line. We completely understand that you might have a lot of questions, and we are all happy and ready to provide you with honest, helpful answers. Most members of our team are either pellet stove owners, or have owned a pellet stove in the past – so we’ve probably had similar questions at one point.
The new cordwood alternative fuel for wood stoves is here. Wood Bricks by Cleanfire burn hotter, cleaner, and longer than the equivalent amount of firewood without using any accelerants. Cleanfire Wood Bricks will make heating with wood much much easier and cleaner.
What makes Cleanfire Wood Bricks better than cordwood?
Made of kiln-dried, super-condensed recycled wood chips and sawdust, these bricks produce cleaner-burning, longer-lasting heat than cord wood alone. The biggest reason for the better performance of our Wood Bricks is the low-moisture content. Unlike cordwood, Cleanfire Wood Bricks do not lose heat evaporating the water trapped in the wood fiber. Instead, more heat is made available to warm your home. Read more
Have you heard about our referral program? You can get $25 in credit added to your account every time you successfully refer a new customer to Woodpellets.com!
Once your friend’s first order is delivered, you will automatically be credited $25 for your next order. So, if you’re happy with our service, our products and our convenient delivery…you can benefit.
WoodPellets.com has always sold super premium softwood pellets. With more heat and less ash than your typical hardwood pellet, high quality softwood pellets provide a superior burning experience for our customers. But there is one brand of softwood pellets that takes quality to a whole new level – our Cleanfire Douglas Fir.
Introduced in 2012, Cleanfire Douglas Fir pellets are special in many ways. First, these softwood pellets are made from 100% douglas fir material – one of the hottest burning wood species in North America. Check out this chart showing the relative heat output (as measured by BTU/lb) from various wood species.
Earth Day is such a wonderful reminder for everyone to help protect the environment. And upcycling – the conversion of useless products back into something of value – is a great way to live environmentally friendly, and also be budget conscious. We want to know: How Do You Upcycle Your Empty Wood Pellet Bags? If you tell us here, you could win a FREE professional pellet stove cleaning. We will choose our favorite submission on April 25th!
Are you handy with a sewing machine? Check out this tarp made entirely of empty wood pellet bags! This Maine blogger saved up her bags, cut them to lay flat, and sewed them together to make a very sturdy tarp for her compost pile! The heavy plastic apparently helps the pile heat up and break down quicker.
Like any fuel, the price of wood pellets will inevitably fluctuate. However, even with their increasing popularity (pellet production has significantly increased over the last few years) wood pellet prices don’t get nearly as much attention as other fuels such as heating oil. We realize our customers might have some questions about what factors determine wood pellet price changes. As always, we prefer to keep our customers as informed as possible. So, here are the top five factors influencing wood pellet pricing: