We read every single feedback card we receive, because we love to hear straight from our customers. We appreciate ideas, honest criticism, and of course – happy testimonials. Check out what some of our recent satisfied customers have to say!
Laconia, NH: “Everyone was so helpful and easy to work with. I was nervous as this is my first time using a pellet stove and ordering. The staff on the phone were polite and very helpful. The delivery man was very helpful on choosing a spot to put the pellets. Could not have been easier.”
In May, Woodpellets.com offered a free summer storage promotion that was wildly popular among our customers. The buy now – take delivery later option was perfect for those who wanted to take care of ordering their fuel early, but didn’t want to give up precious space over the summer for storage.
We received so many requests in June to bring this offer back – we decided to do it! For a limited time only, you can order your wood pellets or wood bricks now, and not have to worry about taking delivery until between August 15th and September 15th!
Why is this offer so popular?
- Buying now means you’ll be all set for the upcoming heating season. You’re way ahead of the rush that will come later in the season.
- The current pricing locks-in for you. If prices rise later – it won’t affect you at all.
- You can enjoy the rest of your summer knowing your pellets are ordered, but you don’t have to even see them yet!
Don’t wait too long – you have to order your wood pellets online or by phone before Friday, July 17th to get free storage!
Call 1-800-PELLETS (800-735-5387) to speak to an expert!
Much like with any fuel purchase – buying your wood pellets or wood bricks for the heating season can be a significant expense. The Flex Savings Plan was created to make saving up for that large order easier. Enrolling in the Flex Savings Plan (FSP) gives customers the ability to save up over time with adjustable monthly payments to their Woodpellets.com account. Once the time comes to order, all those payments have added up to an account credit which will be applied to your fuel order.
Flex Savings Plan Benefits
If you sign up by June 30th – you’ll get FREE flexible delivery on your next fuel order!*
- NEW! Delivery Priority: Get bumped to the top of the delivery queue to get your fuel faster!
- Custom Plans: Your monthly payment amount can be adjusted at any time, and you decide how long to participate!
- Easy Budgeting: Spread out that large payment over months! Your accumulated credit will be applied to your next order.
- No Risks: This plan was designed to help our customers, but you might change your mind. Suspend or cancel at any time!
The Flex Savings Plan is still new and unique within the wood pellet market – so we understand you might have some questions. We have compiled the most common questions about the FSP below. Feel free to post your own questions in the comment section!
How does the Flex Savings Plan work?
“I want to try a new brand or type of wood pellets, but I’m concerned about taking the leap.”
Buy both! If you have been burning hardwood pellets, you might be curious about upgrading to softwood. (e.g. Cleanfire Hardwood vs. Cleanfire Pacific) Or perhaps you already burn softwood pellets, but you’re wondering if there’s really a difference when upgrading to a higher-level. (e.g. Cleanfire Pacific vs.
Cleanfire Douglas Fir)
In order to really understand the difference between two different types or brands of wood pellets, you should burn at least a ton of each consecutively. This will give you enough time and fuel to let you really tell the difference in heat output and ash buildup between the pellet types. Depending on your stove, you may need to adjust your pellet feed rate and blower speed, especially if you are trying a hotter pellet than you normally burn.
Before you start burning, make sure your stove is nice and clean. Keep your settings adjusted to how you normally would. As you work through the first ton, take note of how often you have to clean out your burn pot and how the heat intensity feels. Once the first ton is gone, your pellet stove should be cleaned up before burning the other ton. Repeat the process, adjusting the stove as needed for the difference in heat output from the pellets.
Two of the main contributing factors to what makes the Woodpellets.com experience different are – product quality assurance and the convenient delivery system. In order to explain these processes accurately, we let Joy (Quality Assurance Manager) and Dan (Delivery Logistics Manager) describe their main responsibilities – in their own words.
Quality Assurance Manager: My primary function is to work for our customers. I am the before, during and after the order point of contact – from Customer Service, to the burn experience at home. Basically, the service doesn’t stop with the delivery – because I’m there to make sure user expectations are met and (hopefully) exceeded.
There is only one word to describe the current market in wood pellets – unprecedented. Many of the changes that have happened in the pellet industry have been brewing for years, but the effects have really been felt by consumers since last spring. The appeal of wood pellet fuel has never been stronger, but that has driven some changes that every buyer of pellets will see.
New Stove Sales
Pellet stove sales continue to grow by leaps and bounds. The comfort and warmth generated by a pellet stove, combined with the run-up in heating oil prices and propane last winter, has convinced many households in New England to install a pellet stove. Many of the stove shops we work with in have let us know that their installations of new stoves are up as much as 50% so far this year and sales continue to be strong this fall. Anyone buying a new stove can see a wait time of several weeks for installation as the stores work to keep up with sales. These new stoves mean more people looking for pellets this fall.
It’s the time of year where the phones are steadily ringing, and we are talking with many new and returning customers. Due to other retailers running out of wood pellets and the time of year, our phone call volumes have significantly increased. The Woodpellets.com team is always happy to get you the answers you are looking for, so we have compiled a list of the most frequently asked questions we are hearing during this seasonal rush.
1. Do you have wood pellets to sell me?
If you type in your zip code on our website, or tell us on the phone, you will receive a list of available inventory in your area. You might see “Backordered” or “Sold Out” at times. However, if we tell you on the phone or you see online that pellets are available – that means we have them. We would never knowingly sell wood pellets or wood bricks that aren’t available.
Have you heard about our referral program? You can get $25 in credit added to your account every time you successfully refer a new customer to Woodpellets.com!
Once your friend’s first order is delivered, you will automatically be credited $25 for your next order. So, if you’re happy with our service, our products and our convenient delivery…you can benefit.
“From ordering online to prompt courteous delivery I love your company. (Not to mention a great price) Thank you!”
-Ed, customer from Maine
Whether you’re thinking of switching to wood pellets to save money on your heating bill, to reduce your carbon footprint, or to support our domestic economy, you’re doing your part to invest in a better, greener future!
See what our customers have to say about making the switch to wood pellets:
* * * * *
Tell us why you switched to wood pellets below!