It’s the time of year where the phones are steadily ringing, and we are talking with many new and returning customers. Due to other retailers running out of wood pellets and the time of year, our phone call volumes have significantly increased. The Woodpellets.com team is always happy to get you the answers you are looking for, so we have compiled a list of the most frequently asked questions we are hearing during this seasonal rush.
1. Do you have wood pellets to sell me?
If you type in your zip code on our website, or tell us on the phone, you will receive a list of available inventory in your area. You might see “Backordered” or “Sold Out” at times. However, if we tell you on the phone or you see online that pellets are available – that means we have them. We would never knowingly sell wood pellets or wood bricks that aren’t available.
Have you heard about our referral program? You can get $25 in credit added to your account every time you successfully refer a new customer to Woodpellets.com!
Once your friend’s first order is delivered, you will automatically be credited $25 for your next order. So, if you’re happy with our service, our products and our convenient delivery…you can benefit.
“From ordering online to prompt courteous delivery I love your company. (Not to mention a great price) Thank you!”
-Ed, customer from Maine
Whether you’re thinking of switching to wood pellets to save money on your heating bill, to reduce your carbon footprint, or to support our domestic economy, you’re doing your part to invest in a better, greener future!
See what our customers have to say about making the switch to wood pellets:
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Tell us why you switched to wood pellets below!
Sometimes we hear from our customers that they’d rather pick up their pellets and haul them home themselves. Now, we’re all about a good workout… but we’d much rather be burning through some rolling hills on a road bike than schlepping bags of pellets from the store to the truck to the basement. If you’re of a similar mindset, break out that bike, and we’ll take care of the heavy lifting for you!
All of our delivery trucks are equipped with a forklift, so we can move whole skids off the truck and onto your driveway, leaving the weather-resistant packaging in tact. And if you need more precise placement, don’t worry – we offer pallet jack service in many areas. Our driver will use the jack to move your pallets into your garage or over any hard, flat surface, so your pellets are placed exactly where you want them.
Check out this video to see what our customers have to say about their delivery from WoodPellets.com. And if you’d like to join the conversation, leave your comments below!