We tagged along with Rob (one of our NH drivers) on a 1-ton Value delivery of Cleanfire Wood Bricks. You’ll see in the video below that the forklift is mounted on the back of the truck, which parks in the road. The driver lowers it down to the ground, uses it to remove the fuel from the truck, and then drives it up the driveway to place the pallet where he’s instructed.
The video below shows the entire delivery, and is a great example of a seamless experience. Knowing his wood bricks would be dropped off that morning, the home-owner moved his car out of the way to keep the path clear for Rob. At the time of ordering, he requested the pallet to be placed in the driveway, about 10 feet in front of the shed.
As you can see, the customer isn’t present for this driveway delivery. As long as your instructions are clear, and you let us know exactly where you’d like your fuel, our driver can handle it in most situations without your physical presence. Our driver will do everything possible to safely deliver your pallets where you want them. Of course, we have your contact information in case something comes up.
Whether you order in increments of 50 wood pellet bags (1 ton) or 75 bags (1.5 tons) – they will be delivered on wooden pallets. Recently, we asked our customers to submit photos to our Facebook page of how they reuse their pallets and wood pellet bags for a chance to win a free Woodpellets.com delivery voucher. Check out our favorites below!
Long Outdoor Table: Todd, a Woodpellets.com customer from New York, explained: “We needed a table for a get together. Rather than buying more wood, I used left over studs for the frame, and pallet wood around it.”
Although we rolled out our improved online shopping cart a couple of years ago, we’re still getting surprised reactions from customers about it. Did you know that you can select multiple products to add to your purchase when ordering from Woodpellets.com, both by phone and online? If you’re speaking to one of our experts by phone, just ask him or her about adding another type of fuel to your order.
If you’re shopping online, simply select your desired brand and the number of tons you’d like from your zip code’s gallery. Once it’s added to your cart, select the Continue Shopping button that will appear on a pop-up box. This will bring you back to the gallery, where you can select another type of fuel. Continue this until you’re ready to view your cart, make any changes, select your delivery type and check out.
Why is this mix and match by the ton option important? Well, you might want to set up a strategic burning strategy for the next heating season. If you have been burning hardwood pellets, you might be curious about upgrading to softwood. Or, you might want to try something new. Perhaps you already burn softwood pellets, but you’re thinking about burning a softwood with a higher heat output during those extra cold months. Comparing your burning and heating experience with different types of wood pellets will help take care of those pellet curiosities.
Although the Massachusetts-based South Shore Wood Pellets permanently closed this year, the owner of SSWP felt it was important to redirect his customers to a reliable vendor that would provide the high level of premium products and service they are used to. That’s where we come in.
The team at Woodpellets.com has been working together with South Shore Wood Pellets to make sure former patrons are covered. We are a local New Hampshire company celebrating our 10th anniversary in business. We have withstood all the challenges over the years by focusing on one thing; our valued customers.
We proudly offer the highest quality wood pellets and bricks, convenient home delivery to your driveway or garage, and a team of experts to answer your questions – including troubleshooting and service needs. We have grown to become one of the most reliable and largest pellet retailers in the Northeast.
There’s a lot of information within the wood pellet industry to digest – especially when pellet delivery is involved. The purpose of this blog post is to cover some of the basics that are to be expected for your order.
With delivery season in full swing, we thought it might be helpful to provide a general guideline for our customers on how to make your Woodpellets.com home delivery as easy as possible.
The more information you provide, the better. Does your road have heavy construction going on? Is your driveway hard to find? Does your address not come up on GPS? If our drivers know ahead of time what to be prepared for, we can better serve you. It’s better to be up front about any tricky circumstances especially, so the delivery team can do all that’s possible to find a solution ahead of time. Read more
It’s completely up to you to decide when you want to place your wood pellet and/or wood brick order. However – do you want to have a quicker turnaround between your order date and delivery date? Do you want to be prepared for that first time you need to fire up your stove? If your answer is “yes” to either of those questions – take a look at our list below.
Here are five common signs that you’ll start to see around the time when your fuel order should be (or should’ve already been) placed.
“I want to try a new brand or type of wood pellets, but I’m concerned about taking the leap.”
Buy both! If you have been burning hardwood pellets, you might be curious about upgrading to softwood. (e.g. Cleanfire Hardwood vs. Cleanfire Pacific) Or perhaps you already burn softwood pellets, but you’re wondering if there’s really a difference when upgrading to a higher-level. (e.g. Cleanfire Pacific vs. Cleanfire Douglas Fir)
In order to really understand the difference between two different types or brands of wood pellets, you should burn at least a ton of each consecutively. This will give you enough time and fuel to let you really tell the difference in heat output and ash buildup between the pellet types. Depending on your stove, you may need to adjust your pellet feed rate and blower speed, especially if you are trying a hotter pellet than you normally burn.
Before you start burning, make sure your stove is nice and clean. Keep your settings adjusted to how you normally would. As you work through the first ton, take note of how often you have to clean out your burn pot and how the heat intensity feels. Once the first ton is gone, your pellet stove should be cleaned up before burning the other ton. Repeat the process, adjusting the stove as needed for the difference in heat output from the pellets. Read more
Two of the main contributing factors to what makes the Woodpellets.com experience different are – product quality assurance and the convenient delivery system. In order to explain these processes accurately, we let Joy (Quality Assurance Manager) and Dan (Delivery Logistics Manager) describe their main responsibilities – in their own words.
Quality Assurance Manager: My primary function is to work for our customers. I am the before, during and after the order point of contact – from Customer Service, to the burn experience at home. Basically, the service doesn’t stop with the delivery – because I’m there to make sure user expectations are met and (hopefully) exceeded.
Myth #1: Hardwood Pellets are Better than Softwood
Preference for hardwood over softwood has its origins in the firewood burning community. It has long been considered better to burn hardwood in your wood stove or fireplace because it provides a longer burn compared to softwood. The main reason that hardwood burns better than softwood in wood stoves/fireplaces has to do with wood density (hardwood is more dense than softwood).
However, with wood pellets the advantages of hardwood are neutralized by the pelletizing process. Both hard and softwood material is dried to the same moisture level, of about 4-5%. Furthermore, regardless of the type of wood used to produce the pellets, the pelletizing process produces wood pellets with the same density. Once the moisture and density variance has been removed during the manufacturing process, softwood comes out ahead in terms of heat and performance.
But why does softwood produce hotter pellets with less ash? Biomass Magazine explains: “softwood has a higher percentage of resin content than hardwood, which will produce more heat per pound.”
The choice between hardwood and softwood pellets is entirely up to the consumer. There are some very high quality hardwood pellets available in the market that perform very well, but for the most part, softwood pellets will typically provide you with more heat for your money.