Have you heard about our referral program? You can get $25 in credit added to your account every time you successfully refer a new customer to Woodpellets.com!
Once your friend’s first order is delivered, you will automatically be credited $25 for your next order. So, if you’re happy with our service, our products and our convenient delivery…you can benefit.
What are wood bricks?
Wood bricks are a fantastic alternative to burning cord wood. Made of kiln-dried, super-condensed recycled wood chips and sawdust, they can be burned by themselves or added to cord wood to produce cleaner-burning, longer-lasting heat than cord wood alone. Because they are manufactured for optimal burning, they produce more heat than logs and consistently come with low moisture and high quality.
Why should I switch from cord wood?
Convenience: Cords of wood are usually delivered to you in a pile dumped on your lawn or driveway. Then the moving, stacking (and sometimes splitting) follows. Even more time and effort is added if you have to season your logs before use. Also, one pound of biomass bricks is equal to 1.7 pounds of cordwood in terms of how much heat you get. This gives you 70% more room for the same amount of heating fuel!
- Wood Bricks are delivered in a neat clean packaging on a pallet. Depending on the brand of biomass brick, the ton is typically comprised of 50 packages of 20 bricks. They can remain on the pallet, or the ton can be split up for quick stacking in tight spaces.
Cleanliness: Not only are biomass bricks environmentally clean, but also clean for your home: bricks are bark-free and bug-free. Wood chips and sawdust are the only components in the kiln-fired bricks, which means there is no chance for insects to make homes in them. Firewood can bring a variety of insects such as wasps, ants and beetles into your home. This is why campsites do not allow cord wood to be brought in for campfires.
- Handy Camping Tip: Packages of biomass wood bricks can be brought camping, and happen to be excellent for campfires. Bricks light quickly, burn clean and burn hot. The hot ash bed alone (which is perfect for cooking food and s’mores over) from burning bricks puts out more heat than a log on fire!
WoodPellets.com has always sold super premium softwood pellets. With more heat and less ash than your typical hardwood pellet, high quality softwood pellets provide a superior burning experience for our customers. But there is one brand of softwood pellets that takes quality to a whole new level – our Cleanfire Douglas Fir.
Introduced in 2012, Cleanfire Douglas Fir pellets are special in many ways. First, these softwood pellets are made from 100% douglas fir material – one of the hottest burning wood species in North America. Check out this chart showing the relative heat output (as measured by BTU/lb) from various wood species.
Like any fuel, the price of wood pellets will inevitably fluctuate. However, even with their increasing popularity (pellet production has significantly increased over the last few years) wood pellet prices don’t get nearly as much attention as other fuels such as heating oil. We realize our customers might have some questions about what factors determine wood pellet price changes. As always, we prefer to keep our customers as informed as possible. So, here are the top five factors influencing wood pellet pricing:
Now that Spring is finally here, it’s time for the Woodpellets.com Annual Spring Stock-up Sale! We encourage all of our customers, and potential customers, to stock up now. Buying pellets now will not only save you money, but it will keep you prepared for what the next heating season may bring.
The Stock-Up Sale will save you $15 per ton on softwood pellets, and $5 per ton on hardwood pellets.
Type in your zip code at www.woodpellets.com to get pricing and delivery options in your area. Or, you can always give us a call at 1-800-PELLETS (800-735-5387). We would love to hear from you!
If you’re concerned about storing your pellets this summer, don’t worry! Check out our wood pellets summer storage tips.
Pellets must be ordered by 4/30, and delivery by May 15th must be agreed to. Some delivery dates may vary depending on the region.
UPDATE: Lead times for delivery service has changed from up to three weeks, to within 7-10 days! Call us at 1-800-735-5387 to place your order now…it’s not too late!
The pellets shortage of 2014 has made it nearly impossible to find pellets this March. And even if you live in a region served by our home delivery service, the lead time has now reached three weeks in many areas. But is it too late to order? No.
What we have been telling customers is to “get in line” because nobody knows what might happen in the next couple weeks.
If the shortage ends abruptly and you don’t need the fuel – simply cancel the order. We don’t require any prepayment.
But if the winter continues even longer, or the shortage gets worse – you’ll be glad you secured your place in line.
Lead Delivery Coordinator Rick Caines works with our customers and our team of drivers to arrange prompt, convenient, and safe delivery.
Al Valley is one of our most popular drivers! He works primarily in southern New Hampshire, and is known for his efficient service and expert touch with the pallet jack.
RC: What I do is coordinate all the deliveries here at WoodPellets.com. Once you place your order, the orders come to me, and I set them up on runs for delivery. Typically, I prefer email…so I’ll send you an email about 48 hours ahead of time to let you know what day we’re going to come deliver. If I don’t get a response, I’ll follow that up with a phone call.
Once I get confirmation, I set the runs up and forward everything to Al, and he goes out to make the delivery.
I: About how long does it take, from the time I place my order to the time I hear from you?
RC: It depends on the season. It could be anywhere from 3-7 days, or it could be a couple of weeks, just depending on what time of year it is when you place your order.
I: So Al, once you have the delivery, what happens?
AV: I have to go to the warehouse and pick up, get pellets for your pellet stove from the warehouse, make sure I got the right paperwork. Look at the delivery and make sure I ain’t gotta make any phone calls, to make sure when I deliver to your house that you’re leaving the instructions. Or if I have to call you in advance, to make sure that somebody’s gonna be there or not gonna be there.
I: So I don’t have to be home when you deliver?
AV: No, you do not.
I: Ok, if I’m not home, what should I do?
AV: We would like to have good instructions for where to put the pallets.
I: Where do most people put their pallets?
AV: In the driveway. Or in the garage.
I: So you could put them in the back of my garage, for example?
AV: Yes, we could. We have a pallet jack service that we do, that we can put the pallets in the back of the garage, or the side of the garage. And some people put them in the middle, ‘cause they usually have two car garages.
I: Now what if I had a shed out back, or something like that. Could you do that?
AV: We cannot with a pallet jack. It will not work on a wooden floor. It’s gotta be a cement floor. We could put the pallets maybe out by there with the Moffet, if it’s wide enough. A Moffett is approximately 9 feet wide, so we’ve gotta have clear room to maneuver it.
I: Got it. So what happens if you go out for a delivery, do you ever have to reschedule? What happens if you have to reschedule?
AV: Sometimes we have to reschedule because of weather, we could have mechanical errors on the truck or the machine. Most times, if we reschedule we can get it done in a short period of time. [to Rick] Right? I don’t know, you do it!
RC: That was my question – you took my question!
AV: Well you should’ve… you were supposed to jump in!
I: Rick, do you have anything to add there?
RC: Typically if we have to reschedule, we try to do so as quickly as possible. The following day, depending on what it is. If it’s weather related, we try to do it as quick as possible. But based on everybody’s needs and wants.
I: So that’s the basic process. Do you guys have any advice or anything you recommend to customers to make sure everything goes really smoothly?
AV: Good instructions.
RC: Good instructions are really important. Give us a good set of instructions or mark us out an easily accessible area. And give us a phone number that, if need be, we can call and someone will answer if there is an issue. So we don’t have to leave and not necessarily have the pellets where you want them and make you unhappy, I guess.
AV: So we don’t have to reschedule you again.
RC: Obviously It has happened, and yeah, we will come back if we don’t get it right the first time and we’ll move them for you. But we prefer not to have to do that.
I: So the ultimate goal is to make sure the customer is…
AV: the customer is very happy.
I: Alright, thank you guys very much!
* * * * *
I: Rick, we have a question from a customer. What happens if someone finds a broken bag in their delivery?
RC: Well unfortunately, occasionally it does happen. If it happens and we know about it before we leave, the driver will call me, and we’ll issue you a credit instantly. If it happens, if the customer notices it, all they have to do is call myself or Joy, and Joy will give them a credit for any damaged bags.
* * * * *
I: So, another question from a customer: can a customer leave their pellets outside? Is it ok to leave their pellets out in the rain?
RC: It is. They come with a protective shroud over them, and as long as the shroud is intact and in place, it’s ok to leave them outside for several weeks.
RC: Did you have anything to add, Al?
AV: Well, what do you mean? What about putting the wrap around it?
RC: And we recommend if you’re going to leave them outside for an extended period of time that you put a tarp over them, just to protect them.
* * * * *
Do you have a delivery question for Al or Rick that they didn’t answer here? Post it below to continue the conversation!
Sometimes we hear from our customers that they’d rather pick up their pellets and haul them home themselves. Now, we’re all about a good workout… but we’d much rather be burning through some rolling hills on a road bike than schlepping bags of pellets from the store to the truck to the basement. If you’re of a similar mindset, break out that bike, and we’ll take care of the heavy lifting for you!
All of our delivery trucks are equipped with a forklift, so we can move whole skids off the truck and onto your driveway, leaving the weather-resistant packaging in tact. And if you need more precise placement, don’t worry – we offer pallet jack service in many areas. Our driver will use the jack to move your pallets into your garage or over any hard, flat surface, so your pellets are placed exactly where you want them.
Check out this video to see what our customers have to say about their delivery from WoodPellets.com. And if you’d like to join the conversation, leave your comments below!