There is only one word to describe the current market in wood pellets – unprecedented. Many of the changes that have happened in the pellet industry have been brewing for years, but the effects have really been felt by consumers since last spring. The appeal of wood pellet fuel has never been stronger, but that has driven some changes that every buyer of pellets will see.
New Stove Sales
Pellet stove sales continue to grow by leaps and bounds. The comfort and warmth generated by a pellet stove, combined with the run-up in heating oil prices and propane last winter, has convinced many households in New England to install a pellet stove. Many of the stove shops we work with in have let us know that their installations of new stoves are up as much as 50% so far this year and sales continue to be strong this fall. Anyone buying a new stove can see a wait time of several weeks for installation as the stores work to keep up with sales. These new stoves mean more people looking for pellets this fall.
It’s the time of year where the phones are steadily ringing, and we are talking with many new and returning customers. Due to other retailers running out of wood pellets and the time of year, our phone call volumes have significantly increased. The Woodpellets.com team is always happy to get you the answers you are looking for, so we have compiled a list of the most frequently asked questions we are hearing during this seasonal rush.
1. Do you have wood pellets to sell me?
If you type in your zip code on our website, or tell us on the phone, you will receive a list of available inventory in your area. You might see “Backordered” or “Sold Out” at times. However, if we tell you on the phone or you see online that pellets are available – that means we have them. We would never knowingly sell wood pellets or wood bricks that aren’t available.
Having recently purchased a new pellet stove, I quickly found myself facing an issue that just about all pellet stove owners face – where the heck do you store all those bags of pellets?
Some store them outdoors – which if fine if you provide them a little extra protection. The plastic outer shrouding can definitely withstand a season outdoors. But who wants to trek through snow and ice to get a bag of pellets? I would rather be able to grab them in my socks.
Basements are also popular storage areas. But mine is so full of junk… I mean special keepsakes that my wife could never part with…that I literally have no room for three tons of pellets.
So I decided to make my garage work. Read more
Precision Delivery involves the use of a Pallet Jack. This special tool is a hand-operated machine that lifts heavy pallets, allowing delivery drivers to pull skids of fuel over flat, hard surfaces (a garage floor). Because of their maneuverability and small size, pallet jacks give you greater flexibility than forklifts to place pallets exactly where you need them.
Pricing and availability for Precision Delivery varies depending on the region. There is an extra fee for this type of delivery, but many customers find it’s well worth the money.
“I’m so glad I went for the pallet jack delivery! Your driver was able to place my wood pellets right next to the door going inside the house. This has saved us a lot of time and effort. Thank you” -Estelle, MA Customer
The pallet jack can move over a smooth, solid surface to place your pallets right where you need them. You just have to make sure your garage has an open, clear path in order for the driver to successfully maneuver the pallet jack. Also, it’s important to know that we cannot go down stairs or curbs, or go across grass or dirt with the pallet jack. Read more
Today is the first official day of Fall! This means it’s time for apple picking, pumpkin carving and soon…..firing up your wood and/or pellet stoves!
We can assure you that we are working diligently to get orders out to our customers as quickly as we can. However, pellets cannot be delivered immediately after ordering. (Lead times vary by region.) If you haven’t ordered your wood pellets or wood bricks yet, we strongly encourage you do so as soon as possible in order to secure your fuel and get into our delivery queue. It’s not our supply we are warning you about, because we have considerably more pellets than our customers have ordered from us, at any given time. We are just providing a friendly reminder to place your order sooner rather than later to get higher on our delivery list.
Whether you choose to stick with us this year, try us out for the first time, or order elsewhere…order as soon as you’re able. Our customer service representatives are standing by at 1-800-PELLETS, and our website (www.woodpellets.com) is always available for orders, 24/7.
If you have a wood pellet stove, by this time you have either bought your pellets, or at least thought about it (we hope). Our phones have been ringing steadily and our hours have extended, which means the heating season is quickly approaching. We have been happy to hear from many new people this year, and of course we’re thrilled to be catching up with our past/repeat customers as well. During our high call volume, we have been hearing and experiencing a lot of the same things, which we’d like to address:
1. A Need for Information: We are getting calls from many new pellet stove owners with many questions about the best kind of wood pellets, the difference between hardwood and softwood, ash content importance, etc. Every person that answers the phone at Woodpellets.com is a wood pellet fuel expert. You won’t be transferred to another department in order to talk to someone who knows about pellets, and you will certainly not be rushed off the line. We completely understand that you might have a lot of questions, and we are all happy and ready to provide you with honest, helpful answers. Most members of our team are either pellet stove owners, or have owned a pellet stove in the past – so we’ve probably had similar questions at one point.
We are very excited to announce a new cordwood alternative fuel for wood stoves. Cleanfire Wood Bricks burn hotter, cleaner, and longer than the equivalent amount of firewood without using any accelerants. Cleanfire Wood Bricks will make heating with wood much much easier and cleaner.
What makes Cleanfire Wood Bricks better than cordwood?
Made of kiln-dried, super-condensed recycled wood chips and sawdust, these bricks produce cleaner-burning, longer-lasting heat than cord wood alone. The biggest reason for the better performance of our Wood Bricks is the low-moisture content. Unlike cordwood, Cleanfire Wood Bricks do not loose heat evaporating the water trapped in the wood fiber. Instead, more heat is made available to warm your home. Read more
There isn’t much of an argument against how convenient home delivery is. However, delivery typically comes at a price, so it’s nice when there is a “pickup” option available. Target is a great example of a store offering both delivery and pickup. For many large items, such as patio furniture or kitchen appliances, you can skip the delivery fee and have the store hold your items at a location near you. Then you simply head to the store when you’re alerted, show your ID and load your item(s) into your vehicle. It might take a couple of trips and some heavy lifting, but you have saved the delivery fee. But have you considered the real cost of picking it up yourself? Did you really save? Read more