The First Day of Fall is Here

Happy Heating SeasonToday is the first official day of Fall! This means it’s time for apple picking, pumpkin carving and soon…..firing up your wood and/or pellet stoves!

We can assure you that we are working diligently to get orders out to our customers as quickly as we can. However, pellets cannot be delivered immediately after ordering. (Lead times vary by region.) If you haven’t ordered your wood pellets or wood bricks yet, we strongly encourage you do so as soon as possible in order to secure your fuel and get into our delivery queue. It’s not our supply we are warning you about, because we have considerably more pellets than our customers have ordered from us, at any given time. We are just providing a friendly reminder to place your order sooner rather than later to get higher on our delivery list.

Whether you choose to stick with us this year, try us out for the first time, or order elsewhere…order as soon as you’re able. Our customer service representatives are standing by at 1-800-PELLETS, and our website ( is always available for orders, 24/7.


Thank you, and Happy Fall!

How to Avoid a Potential Wood Pellet Shortage

Is Another Shortage Likely?
Last month we looked at some troubling signs that
another pellet shortage could not be ruled out again this winter. Expanding exports to Europe, mill closures due to fire, and now a forecast of another bitter cold winter are all contributing to make this winter another challenging one for pellet users.

So what are the best ways to protect yourself from the threat of shortages?
Read more

A Look Behind the Scenes at

If you have a wood pellet stove, by this time you have either bought your pellets, or at least thought about it (we hope). Our phones have been ringing steadily and our hours have extended, which means the heating season is quickly approaching. We have been happy to hear from many new people this year, and of course we’re thrilled to be catching up with our past/repeat customers as well. During our high call volume, we have been hearing and experiencing a lot of the same things, which we’d like to address:

1. A Need for Information: We are getting calls from many new pellet stove owners with many questions about the best kind of wood pellets, the difference between hardwood and softwood, ash content importance, etc. Every person that answers the phone at is a wood pellet fuel expert. You won’t be transferred to another department in order to talk to someone who knows about pellets, and you will certainly not be rushed off the line. We completely understand that you might have a lot of questions, and we are all happy and ready to provide you with honest, helpful answers. Most members of our team are either pellet stove owners, or have owned a pellet stove in the past – so we’ve probably had similar questions at one point.

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Another Cold Winter Heading Our Way

Prepare for a cold winter

For Northeasterners, and much of the U.S., last winter was rough. Heavy snowfall, plenty of ice and bitter cold temperatures made the season very difficult for many. In August of 2013, the Farmer’s Almanac actually predicted this kind of weather, which sparked some skepticism. The report predicted, “The ‘Days of Shivery’ are back! For 2013—2014, we are forecasting a winter that will experience below average temperatures for about two-thirds of the nation.” Unfortunately, that report ended up being right. If the trend continues and this year’s prediction is also correct, we are in for another long, cold winter.

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